销售客服 Sales Consultant

ASTRA ONLINE SDN. BHD.; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

An innovative education institution in Petaling Jaya seeks an Education Consultant responsible for converting inquiries into student enrollments. Ideal candidates will have 1+ years in consultative sales, a proven sales track record, and strong communication skills in English and Mandarin. The role involves some evening and weekend work to accommodate parents. Join a mission-driven team where every enrollment positively impacts a student's academic journey.

Benefits

Warm leads with no cold calling

Training and clear scripts

Growth path to senior consultant or sales leadership

Qualifications

• 1+ years in consultative sales (education or similar services).
• Proven track record of closing sales on the phone/WhatsApp.
• Strong listening skills to guide decisions logically.

Responsibilities

• Transform qualified inquiries into enrolled students.
• Recommend the right tutoring plan and enroll students.
• Guide parents through emotional decisions with logic.

Skills

Consultative sales

Closing on the phone/WhatsApp

Strong listening

Clear communication

Organized with CRM usage

Job description

Astra Academy provide high-performance tutoring for secondary and college students so they can achieve A* grades or make significant jumps in their results. Parents come to us when “trying another tutor” is no longer enough and they want a proven, structured system.

Your Key Responsibilities:

The Education Consultant is responsible for turning qualified inquiries from parents into enrolled students. This is a consultative sales role: you will diagnose the student’s situation, recommend the right tutoring plan, and enroll them on a call or whatsapp.

Requirements

1+ years in consultative sales (education, tutoring, admissions, coaching, or similar high-consideration services).

Proven track record of closing on the phone/ whatsapp with parents or adult decision-makers.

Strong listener who can guide emotional decisions with logic and structure in English and Mandarin.

Comfortable discussing money, presenting premium solutions, and handling objections without discounting.

Organized and disciplined with CRM usage and follow-up.

Willing to work some evening/weekend hours to match parent availability.

Core Competencies

Clear, confident communicator (spoken and written).

High ownership: treats targets as non-negotiable.

Data-driven: makes decisions from numbers (conversion rates, show rates, revenue per call).

Coachable: open to scripts, feedback, and daily practice to improve.

Why Join Us

Warm, intent-based leads (no cold calling lists).

Clear script, training, and call recordings to ramp quickly.

Mission-driven work: every enrollment directly impacts a student’s academic trajectory.

Growth path into senior consultant or sales leadership based on performance.

Your application will include the following questions:

• How many years' experience do you have as a sales consultant?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?

Astra Academy - An innovative and forward thinking education institution that specialises in International Curriculum for Secondary Years. Driven by a shared purpose to transform student’s capability of meeting the demands of Global Standards, one student at a time.