销售代表 SALES EXECUTIVE (PENANG, KEDAH, PERAK)

FEPA; Remote; MYR 40,000 - 60,000; Full time

Job summary

A leading abrasive solutions provider in Malaysia is seeking a Sales Executive specializing in Technical Support and Customer Solutions. In this role, you'll manage customer accounts across Penang, Seremban, and KL, handling technical complaints and driving sales growth. Candidates should have at least 3 years of experience in sales or technical support, strong problem-solving skills, and be proficient in Bahasa Malaysia, English, and Mandarin. This position offers an attractive remuneration package and clear career growth opportunities.

Benefits

Attractive remuneration package with incentives

Support for skill development

Medical benefits

Clear career pathway

Qualifications

• Minimum 3 years of experience in Sales or Technical Sales.
• Experience in handling technical complaints is a plus.
• Proficiency in Bahasa Malaysia, English, and Mandarin.

Responsibilities

• Manage and grow existing customer accounts.
• Handle technical complaints and provide solutions.
• Conduct on-site visits to troubleshoot and perform trials.
• Prepare quotations and follow up on inquiries.
• Maintain strong customer relationships.

Skills

Sales experience

Technical support skills

Communication skills

Analytical skills

Problem-solving skills

Customer relationship skills

Job description

About CARBO PANEL

For nearly three decades, CARBO PANEL has been a leading abrasive product manufacturer, offering cutting‑edge solutions to global industries including wood (furniture and flooring), panel, metal, automotive, aviation bodies (coating and composite), as well as materials such as leather, glass, synthetic materials, and plastic. All our products are recognised under our esteemed brand, Carbo Panel.

Our company comprises two business entities, Fepa and Carbo, each dedicated to specific countries and market segments. With our extensive experience, we take pride in delivering unmatched technical expertise to support customers in selecting the most effective abrasive solutions for their sanding needs.

Job Summary — Sales Executive (Technical & Key Accounts)

Join us as a Sales Executive specialising in Technical Support and Customer Solutions!
In this role, you will manage customer accounts KL, Selangor & Seremban, handle technical complaints, provide on‑site product support, and proactively drive sales growth for both Fepa and Carbo product lines.

You will work closely with production, technical teams, and customers to resolve issues, recommend suitable abrasive solutions, and build long‑term customer relationships. This role is perfect for someone who enjoys both technical problem‑solving and achieving sales targets.

Job Coverage & Working Arrangement

• Successful candidates will be responsible for sales in Penang, Perak, Kedah and surrounding areas.
• We do not operate an office in Penang — candidates will be required to work from home and visit customers directly.
• Our Sales Manager will conduct in‑person training in Penang during the onboarding period.
• Weekly conference calls and virtual meetings will be carried out for coordination and reporting.
• Preferred language (optional but advantageous): Mandarin, Hokkien, or Cantonese, as the role involves serving Mandarin‑speaking customers.

Benefits

• Attractive remuneration package with KPI‑based incentives
• Young, energetic, and fast‑paced work culture
• Strong support for skill development, technical learning, and career growth
• Competitive allowance package and medical benefits
• Clear career pathway: Once experienced, you will have opportunity to serve international customers globally
• For global accounts, commissions will be paid in USD (or any foreign currencies depending on customers' trade currencies)

Key Responsibilities

• Manage and grow existing customer accounts while actively identifying new business opportunities.
• Handle customer technical complaints, perform root‑cause analysis, and provide effective solutions.
• Conduct on‑site visits to troubleshoot issues, perform product trials, and offer technical recommendations.
• Work closely with production and technical teams to communicate customer feedback and implement improvements.
• Prepare quotations, follow up on inquiries, and secure new orders to achieve sales targets.
• Maintain strong customer relationships through consistent communication and excellent service.
• Provide product training and demonstrations to customers when required.
• Monitor market trends, competitor activities, and customer requirements.
• Maintain proper records of complaints, trials, sales activities, and customer interactions.
• Support new product development by gathering market insights and customer feedback.
• Assist in resolving quality‑related matters and ensuring customer satisfaction.
• Prepare monthly sales and technical reports for management review.

Who We Are Looking For

• Minimum 3 years of experience in Sales, Technical Sales, or Customer Support in a manufacturing or industrial environment.
• Experience handling technical complaints or product troubleshooting is an added advantage.
• Good command of Bahasa Malaysia, English and Mandarin.
• Strong communication, analytical, and problem‑solving skills.
• Independent, proactive, and able to interact with all levels of personnel, including production teams and customers.
• Customer‑focused with strong relationship‑building skills.
• A team player with leadership qualities, integrity, and professionalism.
• Willing to travel for customer visits and site support.

If you are passionate about solving problems, supporting customers, and driving results — you may be the one we’re looking for. Join us and be part of a growing team in the abrasive manufacturing industry!