Workshop Technician (Klang Valley Stores)

Decathlon Malaysia; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in sporting goods is seeking an In Store Workshop Technician at various locations, including Shah Alam. The role primarily involves providing exceptional customer support, handling equipment repairs, and promoting add-on services, ensuring customer satisfaction and safety.

Qualifications

• Experience in sports equipment repair is necessary.
• Strong communication skills to interact with customers.
• Ability to provide proactive service and understand customer needs.

Responsibilities

• Assess and identify issues with customer sports equipment.
• Provide high-quality services ensuring safety and satisfaction.
• Promote and sell add-on services.

Skills

Customer Support

Equipment Repair

Communication

Proactivity

Job description

Job Overview:

As our In Store Workshop Technician, you will be carrying out high-quality services and product/service sales, while you guarantee that your customers and users get a long-lasting satisfaction, along with business and environmental performances.

We are hiring at these stores:

• Decathlon Shah Alam
• Decathlon Petaling Jaya
• Decathlon Bandar Sri Damansara

Responsibilities:

• You will take charge of customer’s sports equipment by providing support in assessing and identifying issues with their equipment either in-person or remotely.

• You constantly provide high-quality services and guarantee the safety of your customers with their repaired equipment

• To repair, maintain, and personalize customer equipment with the right tools to guarantee good quality execution of the job.

• To ensure safety for members, team mates and and also at store level while handling all types of equipment.

• To prepare and secure physical and digital stock for future and current sales.

• You are proactive with your customers, promoting a sustainable and safe use of their sports equipment

• To know all related products/services that we offer to have a better understanding of customers needs.

• To interact with customers on all available channels to assist on current future needs with their equipment.

• You empathize with customer/member’s needs, and you maintain a positive attitude.

• You propose and sell add-on services to facilitate the sports equipment