Workplace Engineer

ASK Headhunter; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A technology support company based in Kuala Lumpur is seeking an IT Support Specialist to provide comprehensive support and management of workplace solutions. The ideal candidate will have a Bachelor's degree in Computer Science or Information Technology, along with 1-2 years of experience in IT support and workplace technologies, including Microsoft 365 and SCCM. The role requires excellent problem-solving skills and the ability to work in shifts to provide continuous support.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support, system administration, or a similar role.
• 1 - 2 year experience in Workplace technologies.

Responsibilities

• Provide comprehensive support for workplace solutions.
• Coordinate with support teams to resolve incidents.
• Maintain inventory of endpoint assets throughout their lifecycle.
• Deploy patches and updates to endpoints.

Skills

IT support

System Administration

Workplace Technologies

Automation Scripting

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Microsoft 365

Microsoft Intune

SCCM

Job description

· Is responsible for providing comprehensive support to ensure the efficient operation of the workplace solutions. This role involves handling workplace administrative tasks and providing technical support to staff for productive workplace.

· Provide workplace (WPS) solutions incident support, change management, Service Request fulfillment and problem resolutions within the SLA.

· Coordinate with other support teams and stakeholders to ensure effective incidents resolution or tasks completion.

· Work closely with the team to maintain or improve workplace product stability by reducing incidents or reoccurrence incidents.

· Administer and manage workplace platform e.g. Microsoft 365, AMC, AVC, Laptop, video conference device and etc.

· Collaborate with central services team or vendors to address and resolve technical issues and complete service request fulfillment in within the agreed SLA.

· Assist Walk in Users and VIP Support

· Work closely with the governance team on the toxic & forward-looking toxic items ( Group & local toxic) remediation plan for completion before the toxic date.

· Prioritize vulnerabilities based on severity, potential impact, and exploitability to focus patch management efforts on critical vulnerabilities that pose the greatest risk to the OE.

· Maintain an accurate inventory of all OE's endpoints assets throughout their lifecycle ( RFP > Disposal).

· Deploy patches and updates to endpoints using automated patch management tools or centralized management platform.

· Schedule patch deployment activities during the maintenance windows or non-business hours to minimize disruption to end users.

· Maintain documentation, guides, and knowledge base articles to support OE. The documentation include configurations, procedures, and troubleshooting steps for the Workplace services.

· Ensure documentation is kept up-to-date and easily accessible to all relevant stakeholders.

· To work in assigned shifts to provide continuous WPS support coverage.

· Be available for on-call standby support outside of regular working hours to address urgent issues.

· Ensure a smooth handover between shift, documenting any ongoing issues or actions taken.

· Involve in workplace projects and ensuring successful project delivery.

· Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention.

WE WANT SOMEONE WHO:

Requirements

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Proven experience in IT support, system administration, or a similar role.

· 1 - 2 year experience in Workplace technologies such as

• Microsoft 365 products and service,
• Microsoft Intune & Endpoint Manager, SCCM