Workforce Management Expert (Bilingual MAN EN)

TDCX; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global customer experience provider located in Kuala Lumpur is seeking a candidate to manage scheduling and analyze data for operational efficiency. The ideal candidate should have at least a Diploma or Bachelor's Degree, 2 years of related experience, and skills in statistical analysis and communication. You will be responsible for assisting management in enforcing schedule adherence, producing reports, and ensuring resource coordination. This position requires an individual who can work independently and is a good team player.

Qualifications

• Must have at least a Diploma or Bachelor's Degree in any field.
• Preferable with 2 years of relevant working experience.
• Ability to generate analytical reports is necessary.

Responsibilities

• Manage changes to scheduling for resource coverage.
• Assist management with schedule adherence and Aux code usage.
• Analyze operational data to improve efficiency.

Skills

Statistical analysis

Work Force Management Software

Verbal and written communication skills in English

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Job description

Manage changes to scheduling to ensure adequately daily resource coverage

Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage

Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)

Ensure hours are accurately accumulated and categorised in a format compatible with company procedure

Coordinate with other analyst to ensure continuity of coverage and distribution of up-to‑minute statistical data about the day

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position.

Knowledge in any Work Force Management Software is an advantage;

Ability to perform statistical analysis and produce analytical and informative reports

Must have initiative, drive and work independently with minimum supervision and a good team player.

Excellent verbal and written communication skills in English and the language of supporting market