Work from home (Livechat Customer Service Representative) 居家辦公中文客服

UBASE; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce client in Kuala Lumpur is seeking Mandarin-speaking Livechat Customer Support Representatives. The role involves liaising with customers via live chat, addressing product inquiries, and resolving issues in Traditional Chinese and English. Candidates need at least one year of experience in live chats, excellent communication skills, and a stable internet connection. This fully remote position offers competitive pay, health coverage, and professional growth opportunities.

Benefits

Competitive pay package

Premium insurance

Dental and optical benefits

Personalized learning plans

Regular team events

Qualifications

• Minimum 1 year of experience handling live chats.
• Must have experience handling the Taiwan market.
• Stable internet connection and a quiet workspace.

Responsibilities

• Liaise with customers via live chat to address inquiries.
• Respond in Traditional Chinese and English.
• Handle multiple chat sessions while maintaining service standards.
• Escalate complex issues and ensure resolution.
• Maintain documentation of customer interactions.

Skills

Proficient in written Traditional Chinese

Excellent communication skills

Typing skills

Ability to work flexible hours

Tools

Live chat platforms

CRM platforms

Job description

We are looking for Mandarin-speaking candidates to join our team as Livechat Customer Support Representatives for a leading e-commerce client.

Reasons to work with UBASE Asia:

Competitive pay package and exclusive benefits.

Breathe easy and feel inspired in our world-class, healthy workspace.

Accelerate your expertise with guidance from senior mentors.

Your health and future are covered: premium insurance and full security benefits.

We provide dental and optical benefits because your well-being matters.

A culture of celebration: regular team events and employee recognition.

Grow with us: personalized learning plans to fast-track your career.

Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.

Build your career at the forefront: join Korea's #1 BPO leader.

Key Responsibilities:

Work from home (fully remote).

24/7 rotational shifts, including nights, weekends, and public holidays.

Allowances (Up to RM 500): KPI + Night Shift.

Job Description:

Liaise with customers via live chat to address inquiries, resolve issues, and provide support related to products, orders, and services.

Respond in a timely, accurate, and professional manner in both Traditional Chinese and English.

Handle multiple chat sessions simultaneously while maintaining high service standards.

Escalate complex issues when necessary and follow up to ensure resolution.

Maintain detailed and clear documentation of customer interactions.

Requirements:

Proficient in written Traditional Chinese.

Excellent communication and typing skills.

Ability to work flexible hours across rotating shifts.

Stable internet connection and a quiet, dedicated workspace.

Must have experience handling the Taiwan market.

Minimum 1 year of experience handling live chats.

Preferred Qualifications:

Background in customer service or e-commerce is an advantage but not required.

Familiarity with live chat or CRM platforms is a plus.