(Work from Home) Customer Service Representative - Mandarin Speaker

Teleperformance; Johor Bahru; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking enthusiastic individuals for the role of Customer Service Representatives. This position is initially work-from-home for six months, with a future relocation to Johor. The ideal candidates must be fluent in Mandarin and English, possess excellent communication and problem-solving skills, and be willing to work rotational and night shifts. The role involves providing exceptional service via email, chat, and phone, addressing customer inquiries, and ensuring a positive experience.

Benefits

Competitive salary and benefits package

Paid training with career development opportunities

Supportive and inclusive work environment

Clear opportunities for growth

Qualifications

• Prior customer service or call center experience is an advantage but fresh graduates are welcome.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willingness to work night shifts.

Responsibilities

• Respond to customer inquiries via email, chat, and calls.
• Provide accurate information and assistance to customers.
• Resolve customer concerns with empathy and professionalism.
• Record and update customer interactions.
• Escalate complex issues to relevant teams.
• Collaborate with teammates and supervisors to meet goals.
• Maintain a customer-first mindset.

Skills

Proficiency in Mandarin (spoken & written)

Proficiency in English

Excellent communication skills

Problem-solving skills

Ability to multitask

Job description

(Work from Home) Customer Service Representative - Mandarin Speaker

6-month WFH | Relocation to Johor after 6 months (upon office opening)

We are looking for enthusiastic and customer-focused individuals to join our growing team as Customer Service Representatives (Mandarin-speaking). This is an exciting opportunity to begin working from home for the first 6 months, with a plan to relocate to Johor once our new office opens.

As a Customer Service Representative, you will be the first point of contact for our customers, ensuring exceptional service and support through email, live chat, and phone calls. Your role will be key in resolving inquiries, addressing issues, and creating positive customer experiences.

Key Responsibilities

• Respond to customer inquiries via email, chat, and calls in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns with empathy, patience, and professionalism.
• Record and update customer interactions in the system.
• Escalate complex issues to relevant teams when needed.
• Collaborate with teammates and supervisors to meet performance goals and service level agreements.
• Maintain a positive, customer-first mindset at all times.

Requirements

• Proficiency in Mandarin (spoken & written) and English.
• Prior customer service or call center experience is an advantage, but fresh graduates are welcome.
• Excellent communication and problem‑solving skills.
• Ability to multitask and perform under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willingness to work night shifts.
• Willingness to relocate to Johor after 6 months.

What We Offer

• Competitive salary and benefits package.
• Paid training with ongoing career development opportunities.
• A supportive and inclusive work environment.
• Clear opportunities for growth within the company.

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