Customer Retention Executive

SEAhub Asia Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking an experienced Account Manager to manage customer accounts and deliver exceptional service. The role requires a minimum of 2 years in account management or B2C sales, with fluency in English, Mandarin, and Bahasa Malaysia. Strong negotiation and organisational skills are essential for this agile work environment, where you'll drive customer loyalty and support company goals. This opportunity offers a flexible remote work setup and competitive salary packages.

Benefits

Competitive salary packages

Wellbeing perks

Flexible working hours

Learning & Development opportunities

Qualifications

• Minimum 2 years of experience in Account Management or B2C Sales.
• Good command of English, Mandarin, and Bahasa Malaysia.
• Strong organisational and problem-solving skills.

Responsibilities

• Manage customer accounts effectively and provide excellent customer experience.
• Maintain accurate client records and professionalism in communications.
• Take ownership of performance and evaluate key metrics.

Skills

Account Management

B2C Sales

Negotiation

Organisational Skills

Planning Skills

Problem-Solving Skills

Multitasking

Consultative Sales Approach

Job description

Overview

At SEAhub Asia, your career isn’t just a job — it’s a launchpad. We move fast, think big, and build futures together. What’s waiting for you here?

⚡ Remote-first roles built for freedom and flexibility 🚀 Learning & Development that sharpens skills and accelerates careers 💰 Competitive salary packages for high performers 🩺 Wellbeing perks that help you thrive inside and outside work 🤝 A team that supports, celebrates, and wins as one

…and we’re just getting started. We’re growing across Southeast Asia — and we’re searching for sharp minds, big thinkers and curious hearts ready to help us build what’s next. Learners, and big thinkers who want to create what’s next.

If you’re ready to make a real impact and grow with a future-ready team, your next chapter starts here.

Job Summary

Responsible for managing customer accounts and delivering an excellent customer experience by building strong relationships and maintaining professionalism across all communication channels. Ensures accurate client records, takes ownership of performance through key metrics, supports team and company goals, and continuously develops skills to adapt to change and improve service quality.

Responsibilities

• Responsible for managing customer accounts effectively, providing great experience to customers and delighting customers while building rapport and loyalty by keeping close contact.
• Maintain an accurate record of client engagement.
• Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
• Provide great customer experience through a consultative approach.
• Be a strong team player and support company directions & goals.
• Take ownership of your own performance by evaluating key metrics.
• Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
• Working hours: Monday-Friday, 12 pm - 9 pm.

Requirements

• Possess at least 2 years of relevant experience in Account Management / B2C Sales in any industry.
• Good command of English, Mandarin and Bahasa Malaysia.
• Good negotiation skills with the ability to resolve issues and customer concerns.
• Sense of ownership and pride in your performance and its impact on the company\'s success.
• Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
• A proficient communicator with a consultative sales approach.
• Self-motivated and possess aggressive sales personality in achieving quantitative results.
• Good attitude with hunter mentality.

Don’t miss out on this exciting opportunity! www.seahubasia.com.

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