[Web3] Junior Operations Support Associate (Mandarin-speaking)

BTSE; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading fintech company in Malaysia seeks a detail-oriented Junior Operations Associate to support global onboarding processes and improve operational efficiency. The ideal candidate is proficient in Mandarin and English, has strong analytical skills, and experience in customer service operations. The role may require a shifting schedule and supports team collaboration.

Benefits

Competitive total compensation package

Various team-building programs

Company events

Qualifications

• Proficient in both verbal and written Mandarin and English.
• Strong interpersonal skills and professional attitude.
• Ability to think independently and troubleshoot problems.

Responsibilities

• Support global onboarding and identity verification (KYC) processes.
• Monitor and analyze service-related cases and issues.
• Collaborate with various teams to handle platform needs.

Skills

Proficient in Mandarin

Proficient in English

Strong interpersonal skills

Analytical thinking

Customer service experience

Education

Bachelor’s degree or equivalent qualification

Job description

About BTSE

BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.

About the Role

We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team.

Responsibilities

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
• Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

Qualifications

• Proficient in both verbal and written Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
• Ability to think independently, troubleshoot new problems, and suggest improvements.
• Strong numerical aptitude and analytical thinking skills.
• Self-motivated and able to work independently while contributing effectively to a team.
• Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
• Willingness to work on a shifting schedule.
• Bachelor’s degree or equivalent qualification is a plus.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• And many more! Apply and let us tell you more!