Warehouse Operations Manager/ Assistant Manager (3PL)

XIN HWA SUPPLY CHAIN SDN BHD; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A logistics company in Selangor is searching for an experienced Warehouse Operations Manager to oversee day-to-day operations in 3PL facilities. Responsibilities include managing supervisors, optimizing processes for compliance with KPIs, and driving operational excellence. Candidates should have at least 5 years of experience in warehouse operations, strong leadership skills, and proficiency in English, Bahasa Melayu, and Mandarin. This role may require extended hours when necessary.

Qualifications

• Minimum 5 years of experience in warehouse operations, preferably in 3PL/logistics.
• Proven experience managing large-scale warehouse operations.
• Strong knowledge of warehouse processes and KPIs.

Responsibilities

• Oversee daily warehouse operations including receiving and shipping.
• Ensure KPIs are achieved such as order accuracy and productivity.
• Lead WMS usage and process automation.

Skills

Warehouse management

Leadership skills

Problem-solving

Communication

Lean methodologies

Tools

Warehouse Management Systems (WMS)

Job description

Warehouse Operations Manager/ Assistant Manager (3PL)

We are seeking an experienced Warehouse Operations Manager to oversee day-to-day warehouse operations within our 3PL logistics facilities. This role is responsible for driving operational excellence, service quality, cost efficiency, and compliance while meeting customer SLAs.

Oversee daily warehouse operations including receiving, storage, picking, packing, and outbound shipments.

Manage warehouse supervisors and operational staff across multiple shifts.

Ensure achievement of KPIs such as order accuracy, on-time delivery, productivity, and cost control.

Optimize manpower, equipment, and warehouse space utilization.

Ensure compliance with safety, OSHA, and regulatory requirements.

Work closely with account management and customers to meet service level agreements (SLAs).

Monitor and improve warehouse processes through continuous improvement initiatives.

Lead WMS usage, system enhancements, and process automation where applicable.

Prepare operational reports and support budgeting and cost management activities.

Any other duties assigned by the Management.

Requirement:

Minimum 5 years of experience in warehouse operations, preferably within a 3PL / logistics environment.

Proven experience managing large-scale warehouse operations.

Strong knowledge of warehouse processes, KPIs, and productivity management.

Hands‑on experience with Warehouse Management Systems (WMS).

Good people management and leadership skills.

Strong problem‑solving, planning, and communication abilities.

Experience in Lean or continuous improvement methodologies is an added advantage.

Willing to work extended hours when required.

Language Proficiency: English, Bahasa Melayu, Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.