Warehouse Operations Manager

Irkaz Holdings; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Selangor is looking for an experienced Warehouse Operations Manager. You will be responsible for overseeing daily operations which include receiving, storage, stock control, and delivery processes. Successful candidates must have at least 5 years of experience in warehouse or logistics operations, along with team leadership capabilities. You will ensure compliance with safety standards while supporting the company’s strategic initiatives. This role also involves training staff and improving workflows for efficiency.

Qualifications

• Minimum 5 years in warehouse/logistics operations, experienced with fresh/frozen goods.
• Experience in team leadership is mandatory.
• Strong coordination and organizational skills are crucial.

Responsibilities

• Oversee daily warehouse operations including receiving, storage, and delivery.
• Ensure compliance with warehouse safety standards and SOPs.
• Supervise a team of drivers and warehouse assistants.

Skills

Warehouse operations

Team leadership

Problem-solving skills

Organizational skills

Coordination

Tools

WMS

Excel

Job description

Responsible for the overall warehouse operations, including receiving, storage, stock control, and delivery. Ensures smooth operations, accurate inventory, proper handling of fresh/frozen/dry goods, and compliance with SOPs to support efficient B2B distribution. Also supports wider company strategic objectives, including ad-hoc operational or cross-departmental tasks as required.

KEY RESPONSIBILITIES

A. Warehouse Operations

• Oversee daily receiving, storage, picking, packing, and delivery.
• Ensure proper handling of fruits, vegetables, frozen meats, and dry goods.
• Maintain warehouse cleanliness, equipment condition, and safety standards.
• Ensure FIFO/FEFO and correct product rotation.

B. Stock & Inventory Control

• Verify incoming goods against POs and documents.
• Conduct cycle counts and support monthly stock-takes.
• Monitor wastage, damages, discrepancies, and implement corrective actions.
• Ensure accurate stock records and organized storage.

C. Delivery & Logistics

• Plan daily delivery schedules and ensure timely dispatch.
• Oversee loading, routing, and driver performance.
• Resolve delivery delays, customer feedback, and documentation issues.

D. Team Leadership

• Supervise drivers, receivers, and warehouse assistants.
• Conduct daily briefings and assign tasks.
• Train staff on SOPs, safety procedures, and product handling.
• Monitor discipline, performance, attendance, and overtime.

E. SOPs & Continuous Improvement

• Implement and enforce warehouse SOPs and safety standards.
• Ensure compliance with food handling and temperature requirements.
• Improve workflows to reduce wastage and increase efficiency.

F. Strategic & Ad-Hoc Support

• Support company-wide strategic initiatives when required.
• Execute ad-hoc operational tasks that contribute to business growth and efficiency.

KEY KPIs

• Stock accuracy
• Wastage/spoilage %
• Delivery on-time rate
• Picking accuracy
• Customer complaints related to warehouse
• SOP & safety compliance

JOB REQUIREMENTS

• Min. 5 years in warehouse/logistics operations, must be well versed with fresh/frozen goods.
• Team leadership experience required.
• Strong coordination, problem-solving, and organizational skills.
• Basic WMS/Excel capability.
• Comfortable working in cold storage areas and variable hours.
• Willing to travel (only when necessary).
• Willing to monitor staff regardless of shift.