Warehouse Operations Lead: Customer Success & Inventory

Mainfreight; Port Klang; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading logistics company seeks a Customer Support Representative in Port Klang, Malaysia. The ideal candidate will manage customer inquiries, process orders, and ensure satisfaction in warehouse operations. Responsibilities include billing, inventory management, and communication with logistics partners. Candidates with proven customer service experience and strong problem-solving skills will thrive in this role, contributing to overall operational efficiency and customer satisfaction.

Qualifications

• Proven experience in customer service or a related field.
• Ability to work under pressure and meet deadlines.
• Knowledge of warehouse operations and inventory management is advantageous.

Responsibilities

• Serve as the main point of contact for customers.
• Handle customer inquiries, complaints, and requests.
• Maintain accurate inventory records and monitor stock levels.
• Coordinate with warehouse personnel and sales representatives.
• Address and resolve customer complaints related to orders.

Skills

Excellent communication skills

Problem-solving abilities

Detail-oriented

Organizational skills

Customer-focused mindset

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Order management software

Microsoft Office Suite

Job description

A leading logistics company seeks a Customer Support Representative in Port Klang, Malaysia. The ideal candidate will manage customer inquiries, process orders, and ensure satisfaction in warehouse operations. Responsibilities include billing, inventory management, and communication with logistics partners. Candidates with proven customer service experience and strong problem-solving skills will thrive in this role, contributing to overall operational efficiency and customer satisfaction.