Waiter / Waitress (173785)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Kuala Lumpur is seeking a dynamic Waiter/Waitress to join their Food & Beverage team. The ideal candidate will provide exceptional service by greeting guests, taking orders, and ensuring a pleasant dining experience. Candidates with at least 1 year of experience or strong enthusiasm for hospitality are encouraged to apply. English and Malay proficiency is required, and knowledge of additional languages is a bonus.

Qualifications

• At least 1 year of experience or strong interest in hospitality.
• Pleasant appearance with good communication skills.
• Proficient in English and Malay; knowledge of Mandarin, Korean, or Japanese is a plus.

Responsibilities

• Welcome and escort guests to their tables.
• Take food and beverage orders accurately.
• Coordinate with the kitchen team for timely order delivery.
• Serve food and beverages efficiently.
• Monitor tables to ensure guest satisfaction.
• Maintain cleanliness of the dining area.

Skills

Interpersonal skills

Communication skills

English proficiency

Malay proficiency

Job description

Traders cater to savvy, passionatetravellerswho appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To: Outlet Manager

Job Summary: The Waiter / Waitress is responsible for greeting guests, taking orders, and serving food and beverages while ensuring a pleasant dining experience.

Key Responsibilities:

• Welcome and escort guests to their tables in a courteous and professional manner.
• Accurately take food and beverage orders and input them into the system.
• Coordinate with the kitchen team to ensure timely and correct delivery of orders.
• Serve food and beverages efficiently, following service standards.
• Monitor assigned tables and ensure guest satisfaction throughout their dining experience.
• Maintain cleanliness and proper setup of the dining area before, during, and after service.

Requirements:

• At least 1 year of experience in a similar role, or fresh graduates with strong interest in hospitality are encouraged to apply.
• Pleasant appearance with strong interpersonal and communication skills.
• Proficient in English and Malay; knowledge of Mandarin, Korean, or Japanese is an added advantage.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.