Waiter/ess (Server)

Hilton Worldwide, Inc.; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Waiter/ess (Server) in Johor Bahru. In this role, you will serve guests and ensure an excellent experience. Responsibilities include managing guest queries, serving beverages, and maintaining high food standards. Ideal candidates are committed to customer service, flexible with work situations, and able to work independently or in teams. Experience in the Food and Beverage industry is a plus.

Qualifications

• Experience in the Food and Beverage industry is advantageous.
• Knowledge of Food Hygiene Regulations.
• Previous experience with cash handling.

Responsibilities

• Serve guests in a friendly, timely, and efficient manner.
• Manage guest queries effectively.
• Ensure Food and Beverage orders meet quality standards.

Skills

High levels of customer service

Flexibility

Ability to work independently or in teams

Job description

Job Description - Waiter/ess (Server) (HOT0C2TD)

Job Description

Waiter/ess (Server) HOT0C2TD

Work Locations

DoubleTree Johor Bahru Lot 13177, No 12 Jalan Ngee Heng Johor Bahru 80000

A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non‑Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non‑residents
• Ensure knowledge of menu and all products
• Ensure mise‑en‑place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!