Visa Officer

Protech Future System; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading visa processing company in Kuala Lumpur is seeking a Visa Processing Specialist to manage visa workflows, ensuring accurate and timely information. The ideal candidate will have at least 2 years of experience in visa-related work and must possess strong verbal and written communication skills in Mandarin, English, and Bahasa Malaysia. Responsibilities include visa submission, document organization, and updating the company's website content. This role requires attention to detail and the ability to work under pressure.

Qualifications

• Minimum 2 years of experience in visa-related work is preferred.
• Strong written proficiency in Mandarin, English, and Bahasa Malaysia is an added advantage.
• Experience with MSC-related processes is a plus.

Responsibilities

• Independently handle visa processing workflows.
• Responsible for visa submission, collection, and interview arrangements.
• Update and maintain the company's website content.

Skills

Good verbal communication skills in Mandarin

Good verbal communication skills in English

Good verbal communication skills in Bahasa Malaysia

Attention to detail

Organizational skills

Teamwork skills

Education

Diploma

Job description

Independently handle visa processing workflows such as document review and appointment bookings, and provide visa consultation and guidance, including completing forms, translating, and organizing documents.

Responsible for visa submission, collection, interview arrangements, archiving, document organization, and passport distribution, while ensuring confidentiality and security of all materials.

Keep track of and update relevant policies (including those related to China and Taiwan passport holders), and stay informed of the latest visa requirements and procedures to ensure applicants receive accurate, timely information and successfully submit their applications.

Update and maintain the company’s website content.

Collaborate cross-functionally with internal teams to ensure successful project delivery.

Handle all MDEC compliance checks, visa applications, and declarations for all MSC companies.

Job Requirements

Good verbal communication skills in Mandarin, English, and Bahasa Malaysia; strong written proficiency in all three languages is an added advantage.

Candidates must possess at least Diploma

Minimum 2 years of experience in visa-related work is preferred.

Strong attention to detail, communication, organizational, coordination, and teamwork skills, with the ability to work under pressure.

Excellent communication and interpersonal skills with a clear and agile mindset.

Experience with MSC-related processes is a plus.