Virtual Assistant Nurse (Remote)

SummitNext Technologies Sdn Bhd; Remote; MYR 20,000 - 100,000; Full time

Job summary

A healthcare technology firm is seeking a highly proficient English-speaking Registered Nurse as a Virtual Assistant. This role involves managing patient inquiries, conducting triage, and providing health information. The ideal candidate must have strong communication skills, independent work capabilities, and clinical experience. The position offers the chance to deliver exceptional patient care in a remote setting, requiring current registration and proficiency in practice management software.

Qualifications

• Proven clinical nursing experience with assessment and triage skills.
• Must have a reliable high-speed internet connection and a quiet workspace.

Responsibilities

• Conduct initial assessments of patient enquiries using clinical protocols.
• Document patient interactions accurately in the management system.
• Schedule and coordinate appointments and follow-ups as needed.

Skills

Fluent command of written and spoken English

Strong assessment and triage skills

Comfortable using practice management software

Education

Current AHPRA Registration as Registered Nurse

Job description

Position Summary

We are looking for a highly proficient English-speaking Registered Nurse to serve as a Virtual Assistant. The primary responsibility will be to manage initial patient enquiries via phone and electronic communication, conduct basic triage, provide professional health information, and coordinate care pathways. This role is ideal for a nurse who excels in communication, can work independently in a remote setting, and is passionate about delivering exceptional patient care virtually.

Key Responsibilities

• Patient Communication & Triage:
  • Conduct initial assessments of patient enquiries, symptoms, and concerns using established clinical protocols.
  • Determine the urgency of patient needs and direct them to the appropriate service (e.g., GP appointment, urgent care, emergency services).
• Administrative & Clinical Support:
  • Document all patient interactions accurately and comprehensively in the practice management system.
  • Schedule and coordinate appointments, referrals, and follow-ups as required.
  • Address general administrative queries related to services, processes, and paperwork.
• Compliance & Professionalism:
  • Practice within the full scope of your nursing qualifications and in accordance with AHPRA standards and guidelines.
  • Participate in ongoing training and maintain all necessary professional registrations and certifications.

Essential Qualifications & Skills

• Mandatory:
  • Language Proficiency: Fluent command of written and spoken English with a clear, articulate, and professional phone manner.
  • Clinical Experience: Proven experience in a clinical nursing role with strong assessment and triage skills.
  • Technical Proficiency: Comfortable using computers, phone systems, and practice management software. Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Highly Desirable:
  • AHPRA Registration: Current and unrestricted registration as a Registered Nurse (RN) with the Australian Health Practitioner Regulation Agency.
  • Experience in telehealth, remote patient monitoring, or virtual care.