Video Hosting QA Analyst - Quality & Process Improvement

5G-Starlink Pte.; Malacca City; On-site; MYR 30,000 - 40,000; Full time

Job summary

A tech company in Malaysia is looking for a Quality Assurance specialist to identify and remedy defects within the production process. The ideal candidate will have a minimum of 1 year's QA experience and excellent communication skills in both English and Malay. Responsibilities include compiling statistical data, drafting QA policies, and investigating customer complaints. Experience in the BPO or call center sector, as well as a background in video hosting, would be advantageous.

Qualifications

• Minimum 1 year of experience in Quality Assurance.
• Experience in BPO or call center is an added advantage.
• Background in the video hosting industry is a bonus.

Responsibilities

• Identify and remedy defects within the production process.
• Compile and analyze statistical data.
• Ensure that user expectations are met during testing.
• Draft quality assurance policies and procedures.
• Investigate customer complaints and product issues.

Skills

Excellent communication skills in English

Excellent communication skills in Malay

Job description

A tech company in Malaysia is looking for a Quality Assurance specialist to identify and remedy defects within the production process. The ideal candidate will have a minimum of 1 year's QA experience and excellent communication skills in both English and Malay. Responsibilities include compiling statistical data, drafting QA policies, and investigating customer complaints. Experience in the BPO or call center sector, as well as a background in video hosting, would be advantageous.