Vendor Manager

Lenovo; Petaling Jaya; On-site; MYR 120,000 - 150,000; Full time

Job summary

A global technology company is seeking an experienced Vendor Manager to lead and develop a team of vendor managers. This role involves overseeing partner delivery operations, managing escalations, and ensuring compliance with SLAs and KPIs. Candidates should possess a Bachelor's degree and have over 8 years of experience in vendor management, including at least 3 years in a leadership role. Strong communication and negotiation skills are essential for success in this position.

Qualifications

• 8+ years of experience in vendor or partner management.
• At least 3 years in a people leadership role.
• Proven track record in managing service delivery operations.

Responsibilities

• Lead and develop a team of vendor managers.
• Oversee day-to-day partner delivery operations.
• Manage escalations, service disruptions, and issue resolution.

Skills

Vendor management

Communication

Negotiation

Stakeholder management

Education

Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field

Job description

Lead and develop a team of vendor managers, fostering a culture of accountability and operational excellence.

Oversee day‑to‑day partner delivery operations, ensuring adherence to SLAs, KPIs, and compliance standards.

Manage escalations, service disruptions, and issue resolution with agility and professionalism.

Conduct regular performance reviews and governance meetings with partners and internal stakeholders.

Collaborate with Service Delivery, Supply Chain, Procurement, and Technical teams to align partner execution with business needs.

Drive continuous improvement initiatives across the partner ecosystem.

Ensure accurate reporting, documentation, and audit readiness for all partner activities.

Qualifications & Work Experience

Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field.

8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.

Proven track record in managing service delivery operations across multiple geographies.

Strong understanding of SLA/KPI frameworks, compliance, and governance models.

Excellent communication, negotiation, and stakeholder management skills.

Experience with partner delivery models (e.g., Partner Sold, Partner Delivered) is a plus.

Candidates from product companies preferred.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Vendor Manager?