Vendor Management Analyst

Chubb Insurance; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur seeks a Vendor Management professional with at least 3 years of experience in claims vendor management. Key responsibilities include optimizing vendor performance, data analysis, and compliance governance. The ideal candidate will demonstrate strong analytical skills, proficiency in Excel, and effective negotiation abilities. This role offers a chance to work closely with the regional team, enhance processes, and drive improvements in vendor management strategies.

Qualifications

• Minimum of 3 years of experience in vendor performance management across multiple categories.
• Analytical and solution-focused abilities are essential.
• Proven ability to manage vendor performance using SLAs and KPIs.

Responsibilities

• Support development and implementation of vendor performance management practices.
• Assist in using procurement platforms and tools.
• Advocate for the Claims Vendor Function and guide stakeholders.

Skills

Excel proficiency

Data analysis

Power BI experience

Negotiation skills

Interpersonal skills

Job description

This role reports directly to the APAC Head of Vendor Management. The role will work closely with the Regional Vendor Management team to ensure the development and implementation of best practices. It will support the regional strategies to deliver long‑term operational efficiency and financial benefits, whilst minimising business risk. The role responsibilities will be across the following areas:

Business Analytics

• Proficient at Excel is a must.
• Ability to read, understand & analyse data is a must, as well as contextualising it and leading external & internal discussions based on data.
• Ongoing responsibilities include supporting with data, the optimisation of vendor panel sizes and providing analytics/reporting of identified savings & other opportunities.
• Experience in Power BI platforms would be preferred.

Sourcing

• Support sourcing initiatives from scoping, definition of business requirements, through the application of an adapted due diligence process and panel management.
• Ability to create RFQ, RFP, RFI documents, guide the business through the definition of their requirements and develop presentation materials (i.e., PowerPoint) is a must.

Vendor Performance Management

• Support the development of vendor performance management best practices, including effective use of Service Level Agreements (SLAs), key performance indicators (KPIs) and balanced performance scorecards.
• Promote the Vendor Management best practices for compliance and performance management of vendors, appropriate to each local legal and regulatory environment.
• Focus on measuring the right performance criteria based on the key success levers for the VM function.

Systems & Tools

• Assist all region/country stakeholders in using procurement platforms and tools.
• Ability & willingness to learn how to use new tools with the right energy & positivity is a must.
• Ability to create guide/training documents on the use of those tools.
• Ability to think critically to be ahead on how to improve & streamline processes.
• Ability to develop an approach to vendor/Chubb process mapping and evaluation with a focus on removing non‑value‑adding activities and waste removal.

Governance, Compliance & Best Practices

• Understand current, complex, diverse & ever‑evolving vendor due diligence requirements and processes, map them out, improve them, and engage relevant departments to influence their evolution so risks are mitigated while maintaining competitive advantage.
• Develop a continuous‑improvement vendor methodology focused on year‑on‑year improvements in the end‑to‑end claims process via Vendor Relationship Management techniques, encouraging vendor innovation and ongoing value‑adding initiatives. Include a lessons‑learnt review process and ongoing market analysis.
• Act as an advocate of the Claims Vendor Function and "sell" the function to all appropriate areas of the business. Demonstrate leadership and proficiency in strategy development, vendor performance management best practice, sourcing processes, governance & compliance management, and guide stakeholders through the Vendor Management process to deliver value.

Qualifications

• Minimum of 3 years of experience in claims vendor performance management across multiple vendor categories is preferable.
• Knowledge of claims vendors and vendor markets.
• Ability to work independently, remotely and remain focused on objectives.
• Tangible evidence of a delivery‑based focus.
• Analytical & solution‑focused skills.
• Proven experience managing vendor performance management programs using SLAs, KPIs and balanced scorecards.
• Ability to negotiate & influence effectively and commercially.
• Knowledge of insurance markets, insurance claims or procurement principles is desirable.
• Strong interpersonal & stakeholder management skills & experience.
• Ability to work as a team and independently, self‑motivated.
• Ability to prioritise effectively.
• Can‑do attitude, solution‑driven.