User Experience (UX) Analyst

eTeam; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Kuala Lumpur seeks a User Experience (UX) Analyst. The role involves collaborating with product managers to analyze user needs and designing intuitive application front-ends for financial software. Candidates should have at least 2 years of UX experience and a university degree in a relevant field. Strong analytical and excellent English communication skills are required. Experience with Microsoft Visio and Axure is preferred. Several perks and a competitive salary package are offered.

Qualifications

• 2+ years of experience in a UX role.
• Empathetic understanding of user behaviour.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Collaborate with the product manager to analyse user needs.
• Design and document application front-ends and GUIs.
• Facilitate usability tests and internal workshops.

Skills

User needs analysis

Creating user personas

Task and activities analysis

Interaction design

Mock-ups and prototypes creation

User testing

Strong business analytical skills

Excellent English

Education

University degree in design or related fields

Tools

Microsoft Visio

Axure

Photoshop

Job description

Job title: User Experience (UX) Analyst

You are responsible for the product design for financial software applications. In the early stages of a project you collaborate with the product manager to analyse user/customer needs/wants and use this knowledge in defining useful product features. You then work with a team of UX experts to design usable and efficient application front-ends and GUIs. You facilitate usability tests, internal workshops and review sessions to refine designs and specifications. You collaborate with IT delivery teams to ensure that product designs and specifications are implementable and correctly interpreted.

Key Activities

• User needs analysis including preparing and conducting user interviews, contextual inquiries and user workshops.
• Creating, documenting and maintaining user personas.
• Task and activities analysis. Creating storyboards, user journeys, flow diagrams.
• Conceptual modelling, information analysis and information architecture and in particular in the context of complex software products.
• Interaction design and UI design for complex software products.
• Building mock-ups and prototypes of GUIs for complex software products. Prototyping with Microsoft Visio, Axure and in HTML. (Experience with Photoshop is a plus.)
• Documenting software front-end specifications.
• User testing - preparation, conducting and results analysis of usability tests.
• Perform product design reviews or heuristic evaluations.
• Present solutions / concepts. Persuade others.

Skills and experience

• 2+ years of professional experience in a UX role with proven track record in the domain of software product design.
• You are a mindful observer of human behaviour.
• Empathy is part of your nature. You feel users' frustration and understand their points of view.
• You deeply believe that a product needs to be not only useful but also easy to use. You can explain the difference between these two product properties.
• Strong business analytical skills: ability to quickly grasp complex business context of a product or service; ability to quickly study and analyse customer requirements and functional specifications.
• Technical understanding & vocabulary – You understand how systems work; you can understand and speak engineers' language.
• Strong inter-personal skills. You have the ability to establish, coordinate and facilitate relationships with business and IT units. You are able to facilitate UX related discussions with/between project stakeholders and to assertively present and communicate UX activity outcomes.
• You are a fast learner.
• Excellent English, both written and spoken is a mandatory pre-requisite.
• Financial software product design experience is a plus.
• General experience in software product management is a plus.
• Experience in Lean/agile UX is a plus.

Education

University degree in industrial/product/interaction/information design, human factors, human computer interactions, ergonomics, applied psychology, (interactive) communication, (new/interactive) multimedia, anthropology, product marketing, informatics, engineering or equivalent.