US Customer Experience Specialist

Infinity 8; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing home solutions company is seeking a Customer Service Specialist to deliver exceptional support for U.S.-based customers. The ideal candidate will have strong communication skills and the ability to solve problems effectively. Fresh graduates are encouraged to apply. This role offers a salary range of RM3,500 – RM4,500 and includes benefits such as a parking allowance, medical insurance, and annual leave.

Benefits

Parking Allowance: RM100 per month

Annual Leave: 14 days

Sick Leave: 14 days

Hospitalization Leave: 60 days

Medical Insurance

Learning & Development Fund (Upon Confirmation)

Flexible Benefits (Upon Confirmation)

Qualifications

• Fresh graduates are welcome to apply.
• Strong ability to connect, empathize, and build rapport with customers.
• Willingness to work 5 days a week, including weekends and public holidays.

Responsibilities

• Deliver a seamless customer service experience via email, live chat, phone.
• Communicate clearly, empathetically, and professionally to reflect the company’s brand values.
• Meet key performance indicators (KPIs) including CSAT, QA, response time, and resolution time.

Skills

Strong communication skills in spoken and written English

Problem-solving skills

Customer rapport building

Interpersonal skills

Education

Minimum 2 years of experience in a call center or BPO environment

Tools

Zendesk or similar ticketing platforms

Job description

A fast-growing home solutions company is seeking a Customer Service Specialist to deliver exceptional support for U.S.-based customers. The ideal candidate will have strong communication skills and the ability to solve problems effectively. Fresh graduates are encouraged to apply. This role offers a salary range of RM3,500 – RM4,500 and includes benefits such as a parking allowance, medical insurance, and annual leave.