[Urgent Hiring] Customer Service Representative (中)

TalentConsult; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service provider in Kuala Lumpur is looking for passionate Call Center Customer Service Representatives. In this role, you will manage customer inquiries and ensure satisfaction through effective communication in both English and Mandarin. The ideal candidate should have at least a high school certificate and preferably 1 year of experience in a Call Center environment. This role offers competitive salary, comprehensive training, and opportunities for career advancement within a multinational team.

Benefits

EPF, SOCSO & EIS

Medical Insurance

Annual leave up to 19 days

Comprehensive training

Career advancement opportunities

Friendly work-life balance environment

Qualifications

• Possess at least a high school certificate (SPM, Foundation, Diploma, Degree, etc.).
• Exceptional communication skills in both English & Mandarin.
• 1 year of customer service experience in BPO/Call Center industry preferred.

Responsibilities

• Handle inbound and outbound inquiries through phone, email, or chat.
• Demonstrate empathy and patience while listening to customer needs.
• Provide resolutions to customer complaints in a timely manner.

Skills

Exceptional written and verbal communication skills

Customer service experience

Ability to work on rotational shifts

Empathy and patience

Education

High school certificate

Job description

Job Description:

Are you passionate about providing exceptional customer service? We are currently seeking dedicated individuals to join our team as Call Center Customer Service Representatives. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company.

Working hours: 5 days/week, 9 hours ONLY/day

Job Requirements:

Possess at least a high school certificate (SPM, Foundation, Diploma, Degree, etc)

Exceptional written and verbal communication skills in both English & Mandarin to effectively communicate with Mandarin-speaking clients (Cantonse will be added value!)

Preferably someone with at least 1 year of Customer Service experience in BPO/Call Center industry.

Fresh graduates are welcome to apply !

Able to work on rotational shifts, if needed.

Key Responsibilities:

Handle inbound and outbound inquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to renowned products.

Listen attentively to customer needs and concerns, demonstrating empathy and patience.

Provide accurate information and assistance regarding products, services, policies, and procedures.

Resolve customer complaints and elevate issues as needed to ensure timely resolution.

Maintain a high level of professionalism and customer satisfaction in every interaction.

Able to communicate effectively with customers in a friendly and polite manner

Competitive salary package: Basic+ KPI+ shift allowance (Based on interview performance, education qualification, and working experience)

EPF, SOCSO & EIS

Medical Leave & Annual Leave (up to 19 days)

Medical Insurance

Comprehensive training and ongoing professional development.

Friendly and supportive work-life balance environment.

Opportunities for career advancement within the company.

Multinational working environment - Take your career to the next level by working with people from different nationalities, backgrounds and cultures.

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