Unit Head, Card Ops Processing Centre

United Overseas Bank; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank in Asia is seeking an experienced Unit Head for the Account Origination Unit. The role involves leading teams responsible for pre-screening and processing unsecured loan applications, ensuring operational excellence, compliance with regulations, and enhancing customer experience. The ideal candidate should have a Bachelor’s degree, around 8–10 years of relevant experience, and strong leadership skills. This position is based in Kuala Lumpur, Malaysia, offering a stimulating environment for professional growth.

Qualifications

• Minimum 8–10 years of relevant experience, with at least 3 years in a leadership role.
• Strong leadership and people management skills.
• In-depth understanding of credit policies and income assessment.

Responsibilities

• Lead and mentor teams handling Unsecured Loan Applications.
• Oversee operational efficiency for pre-screening and pre-processing.
• Monitor service indicators and ensure compliance with guidelines.

Skills

Leadership

People management

Communication

Stakeholder management

Regulatory compliance

Education

Bachelor’s degree or equivalent

Tools

Operational systems

Reporting tools

Job description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

As the Unit Head of the Account Origination Unit, you will lead and manage teams responsible for the pre‑screening and pre‑processing of unsecured loan applications, including managing outsourcing service providers. Your responsibilities include pre‑screening, income computation, risk ranking, verification, card personalization, and delivery. You will ensure operational excellence, compliance with internal policies and external regulations, and support both business and operational initiatives to drive growth, enhance efficiency and productivity, and improve the overall customer experience.

Key Responsibilities

• Team Leadership & Coaching
  • Lead and mentor teams handling Unsecured Loan Applications and managing outsourcing service provider.
  • Foster a high‑performance culture focused on accuracy, efficiency, and customer satisfaction and excellence.
• Operational Excellence
  • Oversee and drive operational efficiency for pre‑screening and pre‑processing of credit card and personal loan applications processes.
  • Ensure accurate income computation for credit card, personal loan, and permanent limit increase applications.
  • Manage outsourced vendors for card personalization and oversee card delivery processes handled by appointed service providers.
• Performance Management
  • Monitor and ensure the achievement of key service indicators and service level agreements with vendors and service providers.
  • Ensure no operational losses and full compliance with internal guidelines and regulatory requirements.
• Project & Campaign Support
  • Collaborate with business units to support initiatives, campaigns, and projects within defined timelines.
  • Support strategic initiatives to enhance productivity, efficiency, and customer experience.
• Staff Development
  • Manage staffing needs, training programs, and career development plans.
  • Conduct performance reviews and succession planning.

Job Requirements

• Bachelor’s degree or equivalent.
• Minimum 8–10 years of relevant experience, with at least 3 years in a leadership role.
• Strong leadership and people management skills.
• In‑depth understanding of credit policies, income assessment, and regulatory compliance.
• Effective communication and stakeholder management skills.
• Proficiency in operational systems and reporting tools.

Equal Opportunity Statement

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.