Underwriting Assistant

RGA Reinsurance Company; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global reinsurance firm in Kuala Lumpur is looking for an Operations Support Specialist to provide administrative support to underwriting and claims teams. The ideal candidate will hold a Bachelor's Degree in Business or a related field, possess at least 1 year of experience in insurance operations, and have strong MS Office skills, especially in Excel. You will be involved in case management, data verification, and reporting, contributing to innovation and process improvements within the company. A respectful, collaborative environment with significant career potential awaits the right candidate.

Benefits

Valuable knowledge from diverse colleagues

Respectful and welcoming environment

Endless career potential

Qualifications

• Bachelor's Degree in a relevant field required.
• 1+ years experience in insurance/reinsurance operations preferred.
• Familiarity with life/health or reinsurance is advantageous.
• Intermediate to advanced Excel skills required.

Responsibilities

• Provide operational and administrative support to underwriting and claims teams.
• Verify policy details and reconcile data across Head Office queries.
• Prepare operational, underwriting, and claims reports.
• Coordinate internal meetings and maintain orderly digital filing.
• Assist in planning and tracking underwriting-related projects.

Skills

MS Office applications

Excel

Interpersonal skills

Detail-oriented

English language skills

Education

Bachelor's Degree in Business, Insurance, Risk Management, Actuarial Science

Tools

Access

Job description

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

Provide operational and administrative support to underwriting and claims teams, ensuring accurate case processing, data integrity, and compliance. Additionally, assist in project management initiatives and new product development activities, contributing to process improvements and innovation within the reinsurance business.

What you will do

• Case Intake & Workflow Management: Review facultative underwriting and claim cases received via central email inboxes. Create and update records in internal underwriting and claims systems and workflow tools. Perform initial case triage and route cases to appropriate underwriters or claims consultants. Check for prior records/history and consolidate case information.
• Data Quality & Policy Verification: Verify policy details and reinsurance parameters (cedant, treaty/fac terms, sum assured, benefit type, country/region). Reconcile data across Head Office queries and client requests; resolve discrepancies and elevate issues as needed. Ensure accurate data capture, coding and filing for audit-readiness and downstream analytics.
• Reporting & Analytics Support: Prepare operational, underwriting, and claims reports. Provide data extracts for internal audit, quality assurance, and management dashboards. Maintain trackers for turnaround time (TAT), work-in-progress (WIP), and data corrections.
• Coordination & Communication: Coordinate internal meetings, gather agendas, take minutes, and track follow-ups. Liaise with underwriters, claims consultants, client managers, and Head Office on case updates and information requests.
• Clerical & Administrative Support: Maintain orderly digital filing and documentation repositories. Support system testing (UAT) and process documentation for new releases, rules, and workflows. Perform other administrative duties as required by the underwriting leadership.
• Project Management: Assist in planning, coordinating, and tracking underwriting-related projects (e.g., system enhancements, process automation, operational excellence initiatives). Support project documentation, timelines, and stakeholder communication. Monitor progress and raise risks or delays to project leads.

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) Diploma, or equivalent in Business, Insurance, Risk Management, Actuarial Science, or related field required
• 1+ Years experience in insurance/reinsurance operations, underwriting support, or claims preferred
• Familiarity with life/health or reinsurance is advantageous
• Proficient in MS office application; intermediate to advance Excel skills and competency in Access required
• Pleasant, responsible and detail-oriented required
• Good interpersonal skills and ability to work independently required
• Strong command in English language skills; knowledge in local language skills will be an added advantage required
• Immediate availability preferred

What you can expect from RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.