Travel Sales Executive

SAVVY TRAVEL & TOURS SDN BHD; Shah Alam; On-site; MYR 30,000 - 50,000; Full time

Job summary

A travel agency in Shah Alam is seeking a dedicated professional to handle and track all inquiries and reservations. The role involves making reservations, issuing tickets, and providing essential travel-related information to clients and colleagues. Applicants should have a Bachelor's in Tourism or a related field and 3-5 years of experience in the travel industry. Strong knowledge of reservations systems and proficiency in MS Office are essential for this position.

Qualifications

• Minimum 3 - 5 years’ experience in a similar capacity, preferably in a travel industry.
• General working knowledge of Travel Industry and related technologies.
• Experience with project management.

Responsibilities

• Handle and track all telephone, email & walk-in enquiries.
• Make reservations and issue tickets/documents for clients.
• Calculate rates for tickets and E-tickets.
• Provide up to date information on air fares & travel matters.
• Handle and resolve customer complaints.

Skills

Excellent knowledge of reservations systems (GDS)

Good command of MS Office and Excel

Education

Bachelor’s Degree in Tourism & Hospitality Management

Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality

Job description

Handle and track all telephone, email & walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for client.

Handle, answer and respond promptly to colleagues requests via telephone, e-mail & walk-in enquiries on time.

Calculate the rates and issue tickets or E-ticket for clients.

Provide professional & up to date information on air fares & travel related matters to clients and colleagues.

Follow-up on colleagues enquiries, ensure deadlines are met.

Handle and resolve customer complaints.

Liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other departments and branches on ticketing matters.

Liaise and build rapport with airlines personnel, hoteliers and suppliers.

Recommend process improvements, attend training.

Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.

Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc.

Ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.

Ensure that all Standard Operating Procedures are adhered to.

Any other duties at the discretion of the company.

Job Requirements

Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.

Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.

Minimum 3 - 5 years’ experience in a similar capacity, preferably in a travel industry General working knowledge of Travel Industry and related technologies.

Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project management.

Good command of MS Office and Excel.