Travel & Reservations Customer Specialist

Asia Recruit; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking Customer Service professionals for their Travelling/Reservation project in Cyberjaya. Candidates should have a strong customer service orientation and be fluent in Mandarin, as they will interact with Mandarin-speaking clients. The role involves managing customer inquiries through various channels and providing top-notch service. A minimum SPM qualification is required, with preference given to those with customer service experience. Fresh graduates with diplomas or degrees are encouraged to apply. Salary ranges from RM4000 to RM4200.

Qualifications

• Minimum SPM qualification required.
• Preferred Customer Service experience.
• Diploma or Degree holders are welcome to apply.

Responsibilities

• Understand customer enquiries and respond via applicable channels.
• Manage customer escalations and ensure proper responses.
• Demonstrate professionalism and competent customer service.

Skills

Customer Service Orientation

Effective Communication

Problem-solving

Ability to work in rotational shifts

Education

SPM

Diploma

Degree

Job description

A leading recruitment firm in Malaysia is seeking Customer Service professionals for their Travelling/Reservation project in Cyberjaya. Candidates should have a strong customer service orientation and be fluent in Mandarin, as they will interact with Mandarin-speaking clients. The role involves managing customer inquiries through various channels and providing top-notch service. A minimum SPM qualification is required, with preference given to those with customer service experience. Fresh graduates with diplomas or degrees are encouraged to apply. Salary ranges from RM4000 to RM4200.