Travel Operation Executive

Find Talent; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A travel management company in Kuala Lumpur is seeking a qualified individual to coordinate international tour arrangements. The ideal candidate should have a minimum of 2 years in the tourism sector, excellent communication skills, and a service-oriented personality. Responsibilities include planning detailed tour itineraries, managing travel documentation, and serving as a liaison with clients. Experience traveling to Japan is preferred, and candidates must possess strong teamwork abilities and attention to detail.

Qualifications

• Minimum 2 years of experience in the tourism industry or in an operations-related role.
• Experience traveling to Japan is preferred.
• Willing to lead tour groups when required.

Responsibilities

• Coordinate and communicate with ground operators in Japan and other international destinations.
• Plan and manage detailed tour itineraries according to client requirements.
• Prepare quotations, proposals, and travel documentation.

Skills

Teamwork

Positive attitude

Service-oriented personality

Good communication

Organizational skills

Attention to detail

Job description

Coordinate and communicate with ground operators in Japan and other international destinations to ensure smooth tour arrangements.

Plan, organize, and manage detailed tour itineraries according to client requirements and schedules.

Prepare quotations, proposals, and related travel documentation in a timely and accurate manner.

Handle billing processes, including invoices, credit notes, vouchers, and payment coordination.

Create PowerPoint presentations and supporting materials as requested for clients or internal use.

Serve as a key liaison with customers, providing excellent service and prompt responses to inquiries.

Lead and accompany tours as required, ensuring customer satisfaction and seamless execution.

Collaborate effectively with the sales and sales support teams to align on client needs and operational requirements.

Conduct tour briefings and presentations when required.

Assist in the planning, coordination, and execution of travel-related events and activities.

Perform other related duties as assigned to support business operations.

Job Description

• Coordinate and communicate with ground operators in Japan and other international destinations to ensure smooth tour arrangements.

• Plan, organize, and manage detailed tour itineraries according to client requirements and schedules.

• Prepare quotations, proposals, and related travel documentation in a timely and accurate manner.

• Handle billing processes, including invoices, credit notes, vouchers, and payment coordination.

• Create PowerPoint presentations and supporting materials as requested for clients or internal use.

• Serve as a key liaison with customers, providing excellent service and prompt responses to inquiries.

• Lead and accompany tours as required, ensuring customer satisfaction and seamless execution.

• Collaborate effectively with the sales and sales support teams to align on client needs and operational requirements.

• Conduct tour briefings and presentations when required.

• Assist in the planning, coordination, and execution of travel-related events and activities.

• Perform other related duties as assigned to support business operations.

Job Requirements

• Minimum 2 years of experience in the tourism industry or in an operations-related role.

• Strong teamwork, positive attitude, and a professional, service-oriented personality.

• Experience traveling to Japan is preferred.

• Willing to lead tour groups when required.

• Good communication and organizational skills, with attention to detail.