Customer Service Executive

IGT Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel customer service provider is seeking a Customer Service Executive who speaks German to serve a world-famous airline and manage customer inquiries. Responsibilities include resolving complaints, modifying reservations, and ensuring customer satisfaction. Fresh graduates are encouraged to apply, with necessary support such as health insurance and flight tickets for foreign candidates. The role demands strong English skills and a positive attitude in a dynamic environment.

Benefits

Health and life insurance

Medical & Dental Allowance

One way flight ticket & 2 weeks accommodation

Working Permit for foreign candidates

Qualifications

• Fresh graduates are welcomed to apply.
• Able to relocate to Malaysia.

Responsibilities

• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Modifying, changing and/or canceling existing reservations.
• Acting as a liaison between customer and airlines/hotel.

Skills

Good English communication

Job description

Travel Industry - Customer Service Executive - German Speaker

You will be serving a world famous airlines/travel agency.

Communicating with customers through various channels and acknowledging and resolving customer complaints.

Modify, change and/or cancel existing reservation.

Act as a liaison between customer and airlines/hotel to arrange special request/ to resolve complaint.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Ensure customer satisfaction and provide professional customer support.

Qualifications :

Good English communication will be advantage for this position.

Able to relocate to Malaysia.

Fresh graduates are welcomed to apply.

Working hours: Rotational Work Shift (9 Hours Per Day)

Benefits :

• Health and life insurance (upon confirmation after probation)
• Medical & Dental Allowance
• One way flight ticket & 2 weeks accommodation for foreign candidates
• Working Permit will be provided for foreign candidates

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