Travel Experience Designer — Sales & Client Support

Holidaygogogo Tours Sdn Bhd; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A travel agency in Shah Alam, Selangor is seeking a candidate with at least 2-5 years of experience in the travel industry. The role includes client consultations, designing travel itineraries, and providing exceptional customer service. Ideal candidates should possess a Bachelor's Degree in Tourism and have a strong understanding of travel technology and systems. The company offers various benefits including KWSP, SOCSO, medical claims, and more.

Benefits

KWSP

SOCSO

Company Phone Provided

Medical claim included

Annual and medical leave as per Labour Law

Qualifications

• Minimum 2 - 5 years’ experience in a similar capacity, preferably in a travel industry.
• Excellent knowledge of reservations systems, IATA rules, and faring.
• Ability to work flexible hours and possess strong customer service skills.

Responsibilities

• Conduct in-depth consultations with clients to understand their needs.
• Design and propose detailed travel itineraries.
• Respond promptly to customer inquiries across multiple channels.
• Maintain up-to-date client records and stay informed about travel trends.

Skills

Client Consultation

Travel Itinerary Planning

Communication Skills

Negotiation Skills

Education

Bachelor’s Degree in Tourism & Hospitality Management

Certificate or Diploma in Ticketing / IATA

Tools

GDS Systems

CRM Systems

Microsoft Office

Google Workspace

Job description

A travel agency in Shah Alam, Selangor is seeking a candidate with at least 2-5 years of experience in the travel industry. The role includes client consultations, designing travel itineraries, and providing exceptional customer service. Ideal candidates should possess a Bachelor's Degree in Tourism and have a strong understanding of travel technology and systems. The company offers various benefits including KWSP, SOCSO, medical claims, and more.