Travel Consultant

EXO Travel; West Coast Division; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading travel consultancy in Malaysia is seeking a dedicated Travel Consultant to process bookings and create travel itineraries. The ideal candidate will have a Bachelor's Degree in Hospitality or Tourism, at least 3 years of experience in Inbound Tour Operations, and strong communication skills. Responsibilities include liaising with overseas agents, preparing quotations, and ensuring high-quality service delivery. The role offers medical benefits, a 13th-month salary, language classes, and flexible working arrangements.

Benefits

Medical (in-patient & out-patient)

Dental benefits

13th Month Salary

Quarterly Profit Sharing

Language classes

Annual Company Trips

Flexible working style

Qualifications

• Minimum 3 years of experience in Inbound Tour Operations in European & English speaking markets.
• Good command of written and spoken English, other languages are a bonus.
• Knowledge of responsible tourism is a plus.

Responsibilities

• Correspond with overseas travel agents and provide accurate travel information.
• Advise and create travel itineraries for agents.
• Make quotations/proposals and reconfirm bookings.
• Work with Operations team to deliver optimal service.

Skills

Excellent communication skills

Teamwork

Product knowledge

Organizational skills

Hardworking attitude

Leadership skills

Education

Bachelor’s Degree in Hospitality, Tourism, Business or related field

Tools

TourPlan

Job description

Open to accepting candidates from Sandakan/Sarawak

Position Overview:

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries.We have clients from all over the world, however we specialize in European and other English Speaking markets. A good Travel Consultant is focused on providing the best service/advise to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel in his/her work and at the same time is supporting the Company Sustainability initiatives.

Responsibilities:

1. Correspond with overseas travel agents and partners and provide accurate travel information
2. Advise and create Travel itineraries for agents
3. Make quotations/proposals and reconfirm bookings
4. Understand existing and new products offered by the Company
5. Work with Operations team to deliver optimal service on the ground
6. Issue invoices in timely manner & assist accounting in regards to payment
7. Following the company tools/system/standard operating procedure
8. Supporting the company Sustainability initiatives towards ethical tourism

Skills & Qualifications:

• Bachelor’s Degree in Hospitality, Tourism, Business or other related field.
• Good command of written and spoken English. Other foreign languages will be an added bonus
• Minimum 3 years of experience in Inbound Tour Operations in European & other English speaking market
• Good attitude, well organized, hardworking, with the ability to work as part of a team
• Knowledge of responsible tourism is a plus
• Leadership skills are an advantage for this role
• Experience using TourPlan is a great advantage

Benefits:

• Medical (in-patient & out-patient), Dental, Optical, Mental Wellness and Annual Medical Check up
• 13th Month Salary for eligible employees & Quarterly Profit Sharing distribution
• Internal & External Knowledge training including Product Familiarisation and Inspections
• Language classes offered for Second Language (French, Spanish & English)
• Annual Company Trips
• Monthly sports activities, Monthly Lunches & Monthly Birthday celebration
• Flexible working style; work from home or from office