Travel Cantonese Customer Service

IGT Solutions; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

我们在一家领先的客户服务公司招聘客户服务代表。该职位要求流利的中文和英文沟通能力，同时具备解决问题和批判性思维能力。员工将处理包括旅行及航空相关的客户咨询，维护客户互动记录，并有机会参与持续的技能培训和职业晋升机会。我们的福利包括竞争力薪资、全面的医疗保险和现代化办公环境，欢迎您加入我们的团队！

Benefits

竞争力薪资

综合医疗与牙科保险

优厚的年假与病假

职业晋升与培训机会

现代化办公环境

Qualifications

• 精通中文及英文以有效沟通。
• 具备良好的问题解决与批判性思维能力。
• 能适应快节奏的工作环境，并具备团队合作精神。

Responsibilities

• 处理客户的来电、外呼和电邮，提供及时的信息。
• 维护客户互动记录，并根据需要进行跟进。
• 参与团队会议与培训，不断提升技能。

Skills

中文和英文流利

解决问题能力

良好的沟通能力

批判性思维

适应快节奏工作环境

Education

SPM, UEC, O-Level 或以上

Job description

工作地点 / Location

Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近 LRT 或 KTM Subang Jaya 站 / Near LRT or KTM Subang Jaya station)

工作职责 / What You’ll Be Doing

• 处理客户的来电、外呼及电邮，提供准确及时的信息, 包括与旅行及航空相关的咨询 Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.
• 以专业且具同理心的方式回应客户的询问与投诉 Respond to customer inquiries and complaints in a professional and empathetic manner.
• 识别客户需求并提供解决方案，或将复杂问题升级至相关部门 Identify customer needs and provide solutions, or elevate complex issues to the relevant team.
• 维护客户互动记录，并根据需要进行跟进 Maintain detailed records of customer interactions and follow up as required.
• 通过反馈流程和程序，协助团队持续改进 Participate in continuous improvement by providing feedback on processes and procedures.
• 积极参与团队会议与培训，不断提升技能 Actively participate in team meetings and training sessions to enhance your skills.

我们在寻找的人才 / What We’re Looking For

• 精通中文及英文，具备良好的沟通能力 Proficient in Mandarin and English to effectively communicate with Mandarin-speaking clients and handle English communications as required.
• 有客户服务或呼叫中心工作经验者优先（欢迎无经验申请） Previous customer service or call center experience preferred (fresh graduates welcome).
• 具备良好的问题解决与批判性思维能力 Strong problem-solving and critical thinking abilities.
• 热衷于提供卓越客户体验，并真诚帮助他人 Commitment to delivering exceptional customer service with a genuine desire to help others.
• 能适应快节奏的工作环境，并具备团队合作精神 Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• 学历要求：SPM, UEC, O-Level 或以上 Minimum qualification: SPM, UEC, O-Level or higher.
• 工作时间：24/7 轮班制 – 每周工作 5 天 Work schedule: 24/7 shift rotation – 5 working days per week.

我们提供的福利 / What We Offer

• 竞争力薪资 Competitive Salary
• 综合医疗与牙科保险 Comprehensive medical & dental coverage
• 优厚的年假与病假 Generous annual and sick leave entitlements
• 职业晋升与培训机会 Career advancement and skills training opportunities
• 协作与支持的团队文化 Collaborative and supportive team culture
• 现代化办公环境 Modern and well-equipped office facilities
• EPF, SOCSO
• 企业员工优惠 Corporate discounts

✨ 在 IGT Solutions，我们相信员工是成功的核心。加入我们，您不仅能收获一份工作，更能收获成长与发展的平台。 ✨ At IGT Solutions, we believe our people are the core of our success. Join us for not just a job, but a platform for growth and career development.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.