Travel Assistance Coordinator – SEA (Hybrid)

Cover-More; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading travel insurance provider located in Kuala Lumpur is seeking a dedicated customer service professional. The role requires at least 2 years of experience in customer service, preferably in the travel industry. Candidates must be fluent in English, Mandarin, and Malay, and possess excellent communication skills. This position offers hybrid work flexibility, career growth opportunities, and a supportive work environment. Join us to ensure top-notch service for travelers worldwide.

Benefits

Hybrid work flexibility

Annual leave benefits

Comprehensive paid parental leave

Qualifications

• Minimum of 2 years of relevant experience in customer service, preferably in travel.
• Ability to manage customer interactions effectively.
• Proficient with computer applications.

Responsibilities

• Assist policyholders with inquiries and solutions.
• Manage cases involving travel disruptions.
• Document all interactions carefully.

Skills

Customer service experience

Fluent in English, Mandarin, and Malay

Excellent communication skills

Strong problem-solving skills

Attention to detail

Education

Diploma or equivalent qualification

BCP & PGI certification

Job description

A leading travel insurance provider located in Kuala Lumpur is seeking a dedicated customer service professional. The role requires at least 2 years of experience in customer service, preferably in the travel industry. Candidates must be fluent in English, Mandarin, and Malay, and possess excellent communication skills. This position offers hybrid work flexibility, career growth opportunities, and a supportive work environment. Join us to ensure top-notch service for travelers worldwide.