Transaction Capture Analyst - Officer (Hybrid)

Citigroup; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading financial institution is looking for a Transaction Capture Analyst - Officer in Kuala Lumpur. The candidate should have 3-5 years of experience in Transfer Agency or Fund Services, focusing on reconciliation. Skills in Microsoft Excel and project management are essential. Responsibilities include supervising daily reconciliations, resolving issues, and supporting internal audits. This is a hybrid role offering opportunities for career growth and development.

Benefits

Health and wellness programs

Paid parental leave

Learning and development resources

Qualifications

• 3–5 years of experience in Transfer Agency or Fund Services with a focus on reconciliation.
• Proficiency in Microsoft Excel; experience with TLM or similar is a plus.
• Strong project management skills and ability to handle high-pressure tasks.

Responsibilities

• Supervise daily reconciliations across multiple fund structures.
• Identify and escalate issues to management promptly.
• Perform quality assurance checks for operational outputs.

Skills

Transfer Agency experience

Reconciliation proficiency

Microsoft Excel

Attention to detail

Project management

Education

Relevant degree or equivalent experience

Tools

Reconciliation tools

Job description

Transaction Capture Analyst - Officer (Hybrid)

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Discover your future at Citi

At Citi, we connect millions of people across hundreds of cities and countries every day. With over 200 years of history, we provide a broad range of financial services to help clients meet their biggest opportunities and face the world's toughest challenges.

Job Overview

Citi’s Securities Services (SS) supports our clients by drawing on our unmatched global footprint, which provides access to local expertise and scalable solutions. We’re currently looking for a high‑caliber professional to join our team as Officer, Transaction Capture Analyst - C10 - Hybrid based in Kuala Lumpur, Malaysia.

Benefits & Support

• Citi provides programs and services for physical and mental well‑being, including telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Paid parental leave to support parenthood and bonding with new members of families.
• Access to a range of learning and development resources to deepen your skills as your career progresses.
• Programs that help employees balance work and life.

Responsibilities

• Supervise and review daily reconciliations of cash, position, and control accounts across multiple fund structures and currencies.
• Ensure timely investigation and resolution of breaks, coordinating with internal teams (TA processing, fund accounting, custody, client services). Oversee workflow allocation, monitor completion status, and ensure adherence to deadlines and SLAs.
• Provide operational support across other Transfer Agency processes such as investor transactions, reporting, static data maintenance, and client queries when required.
• Escalate potential issues, exceptions, or risks to management in a timely and transparent manner.
• Maintain a robust control environment ensuring full compliance with internal policies, procedures, and audit standards.
• Perform quality assurance checks to validate reconciliation and operational outputs.
• Support internal and external audits by providing documentation, evidence, and control walkthroughs.
• Champion risk awareness and contribute to continuous strengthening of operational resilience.
• Foster a culture of accountability, collaboration, and operational excellence.
• Identify opportunities for efficiency improvements and automation across reconciliation and TA workflows.
• Support system enhancements, process re‑engineering, and implementation of global operating standards.
• Participate in or lead project initiatives such as system migrations, new fund launches, or control remediation.
• Act as a key contact point for internal and external stakeholders on reconciliation and other TA operational matters.
• Collaborate with global TA teams, fund accounting, and technology partners to resolve issues and improve end‑to‑end processes.
• Provide regular management reporting on metrics, exceptions, and performance indicators.

Qualifications

• 3–5 years of experience in Transfer Agency or Fund Services, with at least 3 years in reconciliation or operational control functions.
• Proficiency in reconciliation tools and Microsoft Excel (pivot tables, VLOOKUP, basic macros). Familiarity with systems such as TLM or equivalent TA platforms is an advantage.
• Relevant degree or equivalent experience.
• Demonstrated project management skills.
• Ability to work under pressure and manage deadlines.
• Ability to work in a fast‑paced environment.
• Consistently demonstrates clear and concise written and verbal communication.
• Attention to detail and intermediate problem‑solving skills.

Take the next step in your career – apply for this role at Citi today.

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