Training Manager

Detoxi Wellness Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A wellness and beauty company located in Kuala Lumpur seeks a Training Manager to design and implement wellness programs. Candidates should have at least 3 years of training experience, excellent skills in communication and organization, and a strong understanding of customer service. Responsibilities include conducting onboarding, facilitating workshops, and assessing staff proficiency. Benefits include annual leave, medical benefits, and opportunities for promotion.

Benefits

Annual Leave

Birthday Leave

Opportunities for promotion

EPF & SOCSO Included

Medical Benefits

Free Treatment

Annual performance bonus and increment

Qualifications

• 3+ years experience in training or management role, ideally in wellness or beauty.
• Strong understanding of wellness principles and customer service.
• Empathetic with ability to coach and inspire staff.

Responsibilities

• Conduct onboarding sessions for new hires.
• Facilitate workshops and continuous learning.
• Assess staff proficiency through observations.
• Develop coaching plans to address skill gaps.
• Prepare reports on training effectiveness.

Skills

Training program design

Customer service excellence

Interpersonal communication

Presentation skills

Organizational skills

Education

Minimum 3 years in training/management role

Job description

Overview

Design and implement structured training programs covering wellness concepts, product knowledge, treatment techniques, customer service, and SOP compliance.

Responsibilities

• Conduct onboarding sessions for new hires to ensure proper integration into company culture and expectations.
• Facilitate continuous learning opportunities through workshops, skill refreshers, and role‑playing scenarios.
• Regularly assess staff proficiency levels through observation, customer feedback, and performance metrics.
• Develop personalized coaching plans to address skill gaps and improve service consistency.
• Conduct training evaluations and prepare reports to measure training effectiveness.
• Work closely with Sales and Operations Manager to align training with daily operational needs.
• Provide guidance to team leaders on coaching techniques and employee motivation.
• Support staff development pathways to encourage internal career growth and retention.
• Ensure all team members are trained in line with brand SOPs, hygiene standards, and regulatory guidelines.
• Lead grooming standards enforcement and ensure team representation reflects the brand's professional image.

Qualifications

• Minimum 3 years of experience in a training or management role, preferably in the wellness, beauty, spa, or retail industry.
• Strong understanding of body treatments, wellness principles, and customer service excellence.
• Excellent facilitation, presentation, and interpersonal communication skills.
• Experience in designing, delivering, and evaluating training programs.
• Empathetic and patient, with the ability to coach and inspire frontline staff.
• Proactive, highly organized, and detail‑oriented.
• Ability to work independently and collaboratively across departments.
• Proficient in English; Mandarin is an advantage.

Benefits

• Annual Leave
• Birthday Leave
• Opportunities for promotion
• EPF & SOCSO Included
• Allowances
• Medical Benefits
• Free Treatment
• Annual performance bonus and increment