Training Manager

BIG Pharmacy Healthcare Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare provider in Kuala Lumpur is looking for a Training Specialist to develop and implement comprehensive training programs for pharmacists and staff. You will be responsible for coordinating training sessions, managing logistics, and evaluating training effectiveness. The ideal candidate should have a strong background in sales strategies, customer engagement, and program development. This role offers an opportunity to foster a positive team culture and enhance organizational capabilities.

Qualifications

• Proven experience in developing and implementing training programs.
• Ability to deliver engaging training sessions both in-person and virtually.
• Strong organizational and logistical skills for coordinating training events.

Responsibilities

• Develop and implement dynamic training programs for pharmacists and staff.
• Coordinate and manage logistics for training sessions.
• Evaluate training effectiveness through feedback and performance metrics.

Skills

Sales strategies

Customer engagement

Training program development

Leadership

Collaboration

Job description

3mo ago , from BIG Pharmacy Healthcare Sdn Bhd

1. Develop and Implement Training Programs

• Plan & deliver hands on trainings sessions to pharmacist, ground staff, focusing on sales strategies, customer engagement, and technical product knowledge.
• Deliver dynamic and interactive instructor-led training sessions for employees at all levels via virtual/face to face
• Create engaging training materials such as presentations, workbooks, e-learning modules, and hands-on exercises.

2. Coordinate Training Sessions

• Schedule and manage logistics for training sessions, including venue selection, equipment setup, and participant registration.
• Coordinate with trainers, speakers, and facilitators to ensure smooth execution.

3. Evaluate Training Effectiveness

• Monitor and track training effectiveness using pre- and post-training evaluations, feedback surveys and performance metrics.
• Conduct comprehensive training needs analysis by evaluating organizational goals, team skills, and knowledge gaps.
• Collaborate with HR & other category departments to align training objectives and integrate them into broader company strategies.
• Work closely with sales and customer service teams to address specific sales gaps and create tailored programs to enhance cross-departmental capabilities.
• Provide strong leadership & guidance to team members, set clear goals and monitor team performance
• Foster a positive and collaborative team culture by encouraging open communication, innovation and knowledge-sharing.