TPA Operations Executive (1 year contract)

WhiteCoat; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading digital health company in Malaysia is seeking a TPA Operations Executive to act as the liaison between clinic partners and internal departments. This role involves resolving operational issues, managing teleconsult appointments, and engaging with stakeholders. The ideal candidate must hold a Diploma/Degree in Healthcare Administration and have 1-2 years of experience in healthcare operations. Competitive compensation and benefits are offered.

Benefits

Competitive compensation and performance-based bonus

Holistic health insurance

Hands-on experience in strategy and operations

Qualifications

• 1-2 years of experience in healthcare operations, provider management, or administrative support.

Responsibilities

• Act as the primary point of contact for partner clinics to address operational issues.
• Manage and maintain the online appointment roster for teleconsult clinicians.
• Engage with clinics to investigate and resolve claims-related issues.

Skills

Strong interpersonal and communication skills

Problem-solving mindset

Highly organized and detail-oriented

Education

Diploma/Degree in Healthcare Administrative or related field

Tools

Microsoft Excel

Job description

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.

With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global.

What you will be doing

We are looking for a TPA Operations Executive, to join our TPA Team. This role serves as the main liaison between our clinic partners, internal departments to ensure seamless clinic operations, effective issue resolution and optimal patient experiences.

On a day-to-day basis, this means you will:

• Act as the primary point of contact for partner clinics to address and resolve operational related issues.
• Act as the primary point of contact for the Customer Service and Operations teams on TPA-related operational matters.
• Engage with clinics to investigate and resolve claims-related issues raised by internal and external stakeholders.
• Manage and maintain the online appointment roster for teleconsult clinicians.
• Report tech-related issues to the Product team and work collaboratively to resolve system-related problems.

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health company's rapid growth.
• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.
• Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.
• Hands-on Learning & Growth: Gain hands‑on experience in strategy, partnerships, operations, and product innovation within a growing industry.
• Competitive Compensation & Benefits: Competitive compensation and performance‑based bonus. Holistic health insurance for your peace of mind for both in‑patient and out‑patient coverage.

How to apply

If you believe you have what it takes for this role, click ‘Apply’ and join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

What we are looking for

Required:

• Diploma/Degree in Healthcare Administrative or a related field.
• 1-2 years of experience in healthcare operations, provider management, or administrative support.
• Strong interpersonal and communications skills to handle both internal and external stakeholders.

Good to have:

• Proficient in Microsoft Excel.
• Highly organized, detail‑oriented, and able to multitask in a fast‑paced environment.
• Ability to triage and escalation issues appropriately.
• A problem‑solving mindset with a collaborative working style.