Tour Manager

M.S. Star Travel Agencies Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A prominent travel agency in Kuala Lumpur is seeking an experienced leader for the Tours Department. The role requires overseeing a team of consultants, ensuring excellent client communication, and developing tour packages that meet client needs. Candidates must have at least 8 years in the tourism industry, including 4 in management. A Bachelor’s in a relevant field and strong leadership skills are essential. This position offers a competitive salary, medical allowances, and professional growth opportunities.

Benefits

Competitive salary

Medical allowance

Travel discounts

Professional growth opportunities

Flexible working hours

Collaboration in industry events

Qualifications

• Minimum 8 years in tourism and travel industry, at least 4 years in leadership.
• Strong understanding of travel destinations and industry regulations.
• Desirable knowledge of key tour products like Trafalgar and ClubMed.

Responsibilities

• Lead and mentor a team of tour consultants.
• Organise weekly meetings to strategise and review performance.
• Oversee design, pricing, and execution of tour packages.
• Develop marketing strategies to promote tour products.
• Build relationships with local and international partners.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Travel Management Software Proficiency

KPI Development

Budget Management

Team Collaboration

Education

Bachelor’s degree in Tourism, Hospitality, or Business Administration

Tools

Microsoft Office

CRM Platforms

Job description

Requirements

• Minimum 8 years of experience in the tourism and travel industry, with at least 4 years in a leadership role.
• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related fields.
• Strong leadership, organisational, and communication skills.
• Proficiency in travel management software and tools.
• Demonstrated ability to develop KPIs, manage budgets, and drive operational excellence.
• In-depth knowledge of travel destinations, industry regulations, and cultural nuances.
• Knowledge of key tour products such as Trafalgar, ClubMed, Genting Cruises etc. is highly desirable.
• Proficiency in Microsoft Office, CRM platforms and emerging digital technologies.

Responsibilities

• Lead, mentor, and manage a team of tour consultants to achieve departmental goals.
• Ensure accurate updates of work-in-progress (WIP) bookings and maintain customer inquiry records in trackers.
• Organise weekly department meetings to review progress, provide feedback, and strategise for future initiatives.
• Develop and monitor key performance indicators (KPIs) to improve team and departmental performance.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.
• Oversee the design, pricing, and execution of domestic and international tour packages to ensure they cater to client needs.
• Collaborate with the Product Development Team to select tour products and identify suppliers.
• Create and execute marketing strategies to promote tour products and boost customer engagement.
• Ensure timely and professional client communication via phone and email.
• Provide accurate information on travel-related matters, including airfares, itineraries, and tour packages.
• Monitor and analyse key performance metrics to ensure alignment with departmental goals and identify areas for improvement.
• Resolve internal and external conflicts to maintain smooth operations and excellent client relationships.
• Build and maintain relationships with local and international partners to ensure compliance and foster mutual growth.
• Manage the Tours Department budget, ensuring profitability and preparing financial reports for senior management.
• Mentor and train new team members to ensure effective integration and skill development.
• Stay updated on travel trends, new destinations, and emerging customer preferences.
• Ensure compliance with all travel industry regulations and safety standards.
• Prepare detailed reports on team performance, progress, and departmental developments.

Benefits

• Competitive salary based on experience.
• Medical allowance and travel discounts for employees.
• Flexible working hours and work-life balance initiatives.
• Professional growth opportunities, including training and certifications.
• Collaborative and supportive work culture that values creativity and innovation.
• Opportunities to participate in industry events and familiarisation trips.