Tour Experience Operation Executive

AnywhereWork Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel agency in Kuala Lumpur is seeking a candidate with at least 2 years of experience in tour operations or customer service. Candidates should have excellent communication skills in both English and Mandarin, alongside strong itinerary planning abilities. Responsibilities include developing and managing tour itineraries, logistics, and providing exceptional customer service. Benefits include annual leave, health insurance, and EPF. Suitable for candidates willing to work at Bukit Jalil Office.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum of 2 years in tour operations or customer service.
• Strong communication skills in both English and Mandarin.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Develop and execute tour itineraries to enhance customer experience.
• Manage logistics including transportation and accommodation.
• Monitor tour performance and gather customer feedback.

Skills

Tour operations

Customer service

Excellent communication in English and Mandarin

Itinerary planning and organizational skills

Job description

AnywhereWork Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Requirement

• Possess a minimum of 2 years of relevant experience in tour operations, customer service, or a related field.
• Demonstrate excellent communication skills in both English and Mandarin, both written and verbal, to effectively interact with diverse clientele and internal teams.
• Exhibit strong itinerary planning and organizational skills to create seamless and memorable tour experiences.
• Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the tour lifecycle.
• Effectively manage time and prioritize tasks to meet deadlines and handle multiple responsibilities in a fast-paced environment.
• Coordinate with vendors, suppliers, and internal departments to ensure smooth tour operations and logistics.
• Maintain a thorough understanding of local attractions, cultural nuances, and travel regulations to provide accurate and informative guidance to tour participants.
• Willing work at Bukit Jalil Office.

Responsibility

• Develop and execute tour itineraries that align with customer preferences and operational feasibility, ensuring a seamless and enjoyable experience.
• Manage tour logistics, including transportation, accommodation, and activity bookings, while adhering to budgetary constraints and quality standards.
• Provide exceptional customer service by addressing inquiries, resolving issues, and proactively anticipating customer needs throughout the tour experience.
• Collaborate with internal teams, such as sales and marketing, to create compelling tour packages and promotional materials that attract target audiences.
• Monitor and evaluate tour performance, gathering customer feedback and identifying areas for improvement to enhance the overall tour experience.
• Maintain strong relationships with vendors and suppliers, negotiating favorable rates and ensuring the delivery of high-quality services.
• Ensure compliance with all relevant safety regulations and industry standards, prioritizing the well-being of tour participants.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

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