Title: Customer Success Specialist (Mandarin/Japanese Speaker)

Global Strategic Partners; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading customer success firm in Malaysia is seeking a Customer Success Specialist fluent in Mandarin or Japanese. This role involves supporting customers in placing online orders and providing timely assistance via phone and email. Candidates should have a degree or diploma, with at least 6 months of customer support experience preferred. Opportunities for fresh graduates in relevant fields are welcomed. The position also expects candidates to meet performance metrics and adhere to policies while continually improving service quality.

Qualifications

• At least 6 months of customer support experience in any industry.
• Fresh graduates with relevant degrees are welcome.
• Call center experience is a plus.

Responsibilities

• Support customers to place online orders.
• Provide timely support through phone and email.
• Process payments and sensitive client information.
• Mitigate risks to the client's brand.
• Work with team members to improve the support experience.
• Meet all key performance indicators.

Skills

Customer support experience

Communication skills

Typing speed of 40wpm with 90% accuracy

Fluent in Mandarin or Japanese

Education

Bachelor's Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Title: Customer Success Specialist (Mandarin/Japanese Speaker)

Job Openings Title: Customer Success Specialist (Mandarin/Japanese Speaker)

About the job Title: Customer Success Specialist (Mandarin/Japanese Speaker)

We're excited to announce incredible career opportunities under our Enterprise Accelerator initiative with Teleperformance Malaysia, recognized as one of the World's Best Workplaces. Whether you're looking to elevate your career or take on a fresh challenge, we have the perfect role for you.

Key Responsibilities:

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customers' personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty
• Identify and elevate priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience
• Maintain and improve quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and the client

Requirements/Qualification

• Bachelor's Degree or at least a Diploma or equivalent in any discipline.
• Minimum of 6 months of work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call center experience is not a must but would be a distinct advantage.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
• Must be able to speak, read, and write Mandarin or Japanese language to support