Tier 1 Technical Support Engineer – 24/7, 25 Days Leave

The Access Group; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A software solutions provider is seeking a Tier 1 Technical Support professional in Kuala Lumpur. You will be the first point of contact for technical assistance, managing incidents through triage and troubleshooting. The ideal candidate should possess strong communication skills and experience with ticketing tools. Join a dynamic team dedicated to enhancing customer experience and contributing to an inclusive work culture. This role requires 24/7 shift work, promoting a balance between professional and personal life.

Benefits

Competitive salary

25 days leave a year

Health contribution

Charity days

Qualifications

• 1–2 years in customer support or strong internship experience.
• Ability to work 24×7 shifts including weekends.
• Strong empathy towards customers.

Responsibilities

• Serve as the initial contact for incidents and requests.
• Perform first-line troubleshooting.
• Log and prioritize tickets to resolution or escalation.

Skills

Customer support capacity

Experience with ticketing tools

Strong communication skills

Problem solving skills

Tools

ServiceNow

Jira Service Management

Sales Force

Intercom

Job description

A software solutions provider is seeking a Tier 1 Technical Support professional in Kuala Lumpur. You will be the first point of contact for technical assistance, managing incidents through triage and troubleshooting. The ideal candidate should possess strong communication skills and experience with ticketing tools. Join a dynamic team dedicated to enhancing customer experience and contributing to an inclusive work culture. This role requires 24/7 shift work, promoting a balance between professional and personal life.