Ticketing & Front‑Line Customer Support Specialist

The East Coast Rail Link (ECRL); Kuantan; On-site; MYR 150,000 - 200,000; Full time

Job summary

A transportation company in Kuantan, Pahang is seeking a candidate for a role in ticketing operations. The ideal applicant will possess a Bachelor’s Degree in Marketing or Business and have 2–3 years of experience in customer service. Responsibilities include handling reservations and customer inquiries, ensuring adherence to service standards, and providing a pleasant customer experience. Candidates must be proficient in computer-based ticketing systems and possess strong communication skills.

Qualifications

• Minimum 2-3 years of experience in ticketing, front-office, or customer service.
• Pleasant personality and good communication skills.
• Proficient in computer-based ticketing or reservation systems.

Responsibilities

• Handle day-to-day ticketing operations including reservations, payment, and customer inquiries.
• Assist in ticket issuance, refunds, and passenger travel support.
• Provide front-line service to ensure smooth ticketing transactions and excellent customer experience.
• Ensure adherence to company policies, service standards, and safety compliance.

Skills

Communication skills

Attention to detail

Customer service

Education

Bachelor’s Degree in Marketing, Business or related field

Tools

Computer-based ticketing or reservation systems

Job description

A transportation company in Kuantan, Pahang is seeking a candidate for a role in ticketing operations. The ideal applicant will possess a Bachelor’s Degree in Marketing or Business and have 2–3 years of experience in customer service. Responsibilities include handling reservations and customer inquiries, ensuring adherence to service standards, and providing a pleasant customer experience. Candidates must be proficient in computer-based ticketing systems and possess strong communication skills.