Ticketing & Customer Care Leader Drive Live Events

TEG; Kuala Lumpur; On-site; MYR 60,000 - 75,000; Full time

Job summary

A global fan experience company based in Kuala Lumpur is seeking a Ticketing Solutions and Customer Care Manager. The role involves managing customer interactions, system management on Ticketek platforms, and client servicing. Ideal candidates will have at least 3 years of experience in ticketing or event management and strong problem-solving skills. This position offers various employee benefits including complimentary event tickets and well-being discounts.

Benefits

Complimentary event tickets

Birthday and volunteering leave

Wellbeing discounts & flu vaccinations

Paid parental leave & free employee support

Global rewards and recognition

Learning, development & career pathways

A diverse, inclusive, and passionate team

Qualifications

• Minimum 3 years of experience in ticketing or event management.
• Flexible and reliable with a commitment to delivering exceptional customer service.
• Proficient in Microsoft Excel and Word at an intermediate level.

Responsibilities

• Respond to general enquiries, refunds, exchanges, booking requests, and complaints.
• Work confidently across Ticketek platforms, including Aspect and Zendesk.
• Manage workload efficiently while balancing shifting priorities.

Skills

Customer service proficiency

Problem-solving skills

Attention to detail

Excellent communication skills

Interpersonal skills

Tools

Aspect

Zendesk

Microsoft Excel

Microsoft Word

Job description

A global fan experience company based in Kuala Lumpur is seeking a Ticketing Solutions and Customer Care Manager. The role involves managing customer interactions, system management on Ticketek platforms, and client servicing. Ideal candidates will have at least 3 years of experience in ticketing or event management and strong problem-solving skills. This position offers various employee benefits including complimentary event tickets and well-being discounts.