Thai-Speaking IT Helpdesk Analyst

HCLTech; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service provider is looking for a technical support specialist in Kuala Lumpur, Malaysia. The candidate must possess fluency in Thai and have at least 2 years of experience in a call center or IT service desk. Responsibilities include troubleshooting technical issues, guiding users, and providing accurate IT product information. Strong communication and interpersonal skills are essential. Fresh graduates with relevant skills are encouraged to apply.

Qualifications

• 2+ years of experience in a call center or IT service desk environment.
• Strong understanding of operating systems, mobile technologies, and standard IT hardware/software.
• Ability to diagnose and resolve common technical issues independently.

Responsibilities

• Serve as the primary point of contact for end-users seeking technical support.
• Perform accurate and efficient remote troubleshooting using diagnostic tools.
• Analyze customer-reported issues and determine appropriate solutions.
• Guide users through step-by-step resolution processes.
• Escalate complex or unresolved issues timely to second-level support.
• Maintain detailed logs of all customer interactions.
• Provide accurate IT product information and ensure customer satisfaction.

Skills

Fluency in Thai

Excellent verbal and written communication skills

Strong interpersonal skills

Customer-centric mindset

Ability to work under pressure

Time management skills

Education

Bachelor’s Degree or Diploma in Computer Science, IT, or related field

Tools

Microsoft Office Suite

Remote desktop tools

Job description

A leading IT service provider is looking for a technical support specialist in Kuala Lumpur, Malaysia. The candidate must possess fluency in Thai and have at least 2 years of experience in a call center or IT service desk. Responsibilities include troubleshooting technical issues, guiding users, and providing accurate IT product information. Strong communication and interpersonal skills are essential. Fresh graduates with relevant skills are encouraged to apply.