Test Manager / Process Assurance

Unison Consulting Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a highly skilled Test Manager / Process Assurance Specialist. This role involves leading testing governance, ensuring process compliance, and managing operational teams for quality delivery in banking functions. Candidates must have strong banking domain experience and proficiency in Microsoft Excel and PowerPoint. The ideal candidate has 6–9 years in test management or process assurance, along with excellent communication and analytical skills.

Qualifications

• 6–9 years of experience in Test Management or Process Assurance roles.
• Strong proficiency in Microsoft Excel (advanced level) and Microsoft PowerPoint.
• Experience in managing and governing operations teams/units.
• Banking domain experience required (Retail/Corporate/Payments/Loans/Operations).

Responsibilities

• Lead end-to-end test planning, execution, monitoring, and reporting for banking applications.
• Ensure adherence to process assurance frameworks and quality standards.
• Collaborate with cross-functional teams for testing cycles.
• Deliver high-quality presentations and reports using Microsoft Excel and PowerPoint.

Skills

Test Management

Process Assurance

Microsoft Excel

Microsoft PowerPoint

Communication skills

Stakeholder management

Tools

JIRA

QC

ALM

Job description

Role Overview

We are seeking a highly skilled Test Manager / Process Assurance Specialist with strong experience in banking operations. The ideal candidate will lead testing governance, ensure process compliance, and oversee operational teams to maintain high-quality delivery standards across banking functions.

Key Responsibilities

• Lead end-to-end test planning, execution, monitoring, and reporting for banking applications and operational processes.
• Ensure adherence to process assurance frameworks, quality standards, and audit requirements within operational units.
• Govern and manage operations teams to ensure consistent performance, compliance, and timely delivery of BAU and project-related tasks.
• Collaborate with cross-functional teams (Business, Operations, Technology, Vendors) to ensure smooth execution of testing cycles and readiness activities.
• Identify process gaps, implement quality improvements, and track risk mitigation activities across operations.
• Prepare and review test documentation including test plans, test scenarios, defect logs, and process audit reports.
• Lead root‑cause analysis, manage corrective actions, and ensure continuous improvement in operational workflows.
• Deliver high‑quality presentations, dashboards, and reports using Microsoft Excel and PowerPoint (Mandatory).
• Ensure compliance with regulatory, audit, and risk guidelines specific to the banking sector.

Required Skills & Qualifications

• 6–9 years of experience in Test Management or Process Assurance roles.
• Mandatory: Strong proficiency in Microsoft Excel (advanced level) and Microsoft PowerPoint.
• Mandatory: Experience in managing and governing operations teams/units.
• Mandatory: Banking domain experience (Retail/Corporate/Payments/Loans/Operations).
• Strong understanding of operational processes, QA governance, and test lifecycle management.
• Hands‑on experience with defect tracking tools (JIRA, QC, ALM, etc.).
• Excellent communication, analytical, and stakeholder management skills.
• Ability to work in a structured, deadline‑driven environment with high attention to detail.