Teller (Compliance Officer)

Jobstreet Malaysia; Seremban; On-site; MYR 36,000 - 48,000; Full time

Job summary

A financial service provider in Seremban is seeking a Teller/Compliance Officer to manage customer service and transaction processes for money transfers. This role requires ensuring compliance with AML and KYC regulations, accurate cash handling, and addressing customer inquiries effectively. Candidates should possess good communication skills and be detail-oriented. Join a dynamic team dedicated to providing excellent service and promoting financial solutions. Competitive compensation and growth opportunities are also offered.

Qualifications

• Experience in customer service roles.
• Strong understanding of compliance regulations (AML, KYC).
• Ability to handle cash transactions accurately.

Responsibilities

• Process financial transactions for customers.
• Ensure compliance with operational standards and regulations.
• Handle cash transactions accurately and efficiently.
• Resolve customer complaints and promote services.

Skills

Customer service

Cash handling

Compliance knowledge

Problem resolution

Sales promotion

Job description

This (Teller/Compliance officer) Money Transfer role is responsible for carrying out day‑to‑day customer service and transaction processing for Ria Money Transfer. This includes assisting customers in sending and receiving remittances, handling cash accurately, ensuring compliance with Ria’s operational standards and Bank Negara Malaysia (BNM) regulations, and providing excellent customer service to foreign workers and local clients.

KEY RESPONSIBILITIES / MAJOR TASKS

Customer Service & Transactions – Provide professional face‑to‑face service to customers by processing financial transactions, including money transfers, money orders, bill payments, and other Ria products. Handle inquiries courteously and assist with service information, transaction follow‑ups, and cancellations.

Compliance & Data Accuracy – Verify and enter customer details with accuracy, ensuring full compliance with company policies, Anti‑Money Laundering (AML), and Know Your Customer (KYC) regulations. Remain vigilant against suspicious or fraudulent activities and report potential risks immediately.

Cash Handling & Reconciliation – Ensure accurate handling of all cash transactions by balancing the register daily, securing and banking in to designated bank account as required, and maintaining complete, organized transaction records in line with audit and compliance standards.

Problem Resolution & Escalation – Identify and address customer concerns, issues, or complaints promptly, providing appropriate solutions or escalating to the management team when necessary.

Sales & Service Promotion – Proactively promote Ria’s services, offers, and value‑added solutions to enhance customer experience, build loyalty, and support business growth.

Operational & Administrative Support – Assist in day‑to‑day branch operations, administrative duties, and other tasks assigned by management to ensure smooth and efficient service delivery.

Continuous Learning & Improvement – Participate in regular training and development programs to stay updated on compliance requirements, system updates, and customer service best practices.

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