Telesales Manager

RHB Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution based in Kuala Lumpur is seeking an experienced Telesales Manager to lead and coach the Telesales team. You will manage daily sales performance, conduct training sessions, and ensure the achievement of sales targets. Ideal candidates will have 2-3 years of telesales or sales management experience, strong leadership skills, and an analytical mindset. This role plays a critical part in driving continuous performance improvement within the team.

Qualifications

• Minimum 2–3 years of experience in Telesales or sales team management.
• Proven ability to lead and motivate a sales team.

Responsibilities

• Manage daily sales performance and ensure achievement of targets.
• Conduct daily huddles to review progress and share best practices.
• Maintain conversion rates above industry benchmarks.
• Review sales activities to identify coaching needs.
• Ensure timely submission of sales reports.

Skills

Leadership

Communication

Coaching

Analytical thinking

Adaptability

Job description

Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.

Responsibilities

• Manage daily sales performance and ensure achievement of targets.
• Conduct daily huddles to review progress, share best practices, and close performance gaps.
• Maintain conversion rates above industry and internal benchmarks.
• Review daily sales activities to identify coaching needs and provide direction.
• Ensure accurate and timely submission of all sales reports and productivity data.

People and Process Management

• Provide leadership, guidance, and career mentoring to Telesales Executives.
• Conduct regular training and coaching sessions to enhance team capabilities.
• Motivate and drive the team to consistently meet or exceed sales goals.

Business Development

• Stay informed of competitor activities and industry best practices to enhance business growth.

Qualifications

• Minimum 2–3 years of experience in Telesales or sales team management.
• Proven ability to lead and motivate a sales team.

Required Skills

• Strong leadership and communication skills.
• Excellent coaching and people management abilities.
• Analytical mindset with focus on performance improvement.
• Results-driven and adaptable in a dynamic sales environment.