Telephony & Unified Communications Manager

Great Eastern; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading insurance company in Malaysia is seeking a Technical Manager for its End User Computing team. This role involves managing telephony systems, resolving incidents and requests, and ensuring integration with other IT systems. The ideal candidate will have at least 5 years of relevant experience, particularly with Avaya or DeltaPath systems. Strong troubleshooting, communication, and project management skills are essential for success in this position. An adaptable mindset for embracing new technologies is also required.

Qualifications

• At least 5 years of experience with end-user computing and telephony system support.
• Strong knowledge of Microsoft O365 and networking technologies.
• Experience with Avaya and/or DeltaPath systems or other PABX systems.

Responsibilities

• Manage end user computing experience related to telephony systems.
• Oversee telephony system development and maintenance.
• Collaborate with IT leaders for integration of telephony systems.
• Understand end-user telephony needs and develop appropriate solutions.
• Resolve telephony-related incidents and service requests.

Skills

End-user computing knowledge

Telephony system support

Application troubleshooting

Communication skills

Analytical skills

Project management

Education

Bachelor's degree in Computer Science or IT

Job description

A leading insurance company in Malaysia is seeking a Technical Manager for its End User Computing team. This role involves managing telephony systems, resolving incidents and requests, and ensuring integration with other IT systems. The ideal candidate will have at least 5 years of relevant experience, particularly with Avaya or DeltaPath systems. Strong troubleshooting, communication, and project management skills are essential for success in this position. An adaptable mindset for embracing new technologies is also required.