Telco Customer Care Executive (Prepaid) – Night Shift

FastJobs; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading employment service in Kuala Lumpur is seeking a Telco Customer Care Executive for their night shift team. The role involves handling inbound inquiries about prepaid services, troubleshooting customer issues, and ensuring high-quality service delivery. Candidates must have a minimum SPM qualification and strong communication skills in both English and Bahasa Malaysia. The position offers an attractive night shift allowance and opportunities for career development in a supportive environment.

Benefits

Night shift allowance

Monthly performance incentives

Training and career development opportunities

Supportive work environment

Qualifications

• Strong communication skills in English and Bahasa Malaysia.
• Customer service or call centre experience preferred.
• Basic computer literacy required.

Responsibilities

• Handle inbound customer inquiries related to prepaid plans and promotions.
• Provide accurate information and resolve customer issues promptly.
• Troubleshoot SIM, network, and balance-related concerns.

Skills

Customer service skills

Communication skills in English

Communication skills in Bahasa Malaysia

Multitasking ability

Education

Minimum SPM qualification

Job description

Telco Customer Care Executive (Prepaid) – Night Shift

Job Summary:

We’re looking for passionate and customer-oriented individuals to join our Telco Customer Care team handling Prepaid services. The role involves providing excellent customer support via inbound calls, assisting customers with prepaid plans, balance inquiries, reload issues, and service troubleshooting — ensuring a seamless customer experience.

Key Responsibilities:

• Handle inbound customer inquiries related to prepaid plans, top-ups, data packages, and promotions.
• Provide accurate information and resolve customer issues promptly and professionally.
• Troubleshoot SIM, network, and balance-related concerns.
• Upsell or cross-sell relevant prepaid plans or add-ons where applicable.
• Ensure high-quality service delivery aligned with the company’s standards and KPIs.
• Maintain proper documentation and update customer interaction records in the system.
• Collaborate with the team to enhance customer satisfaction and first-call resolution.

Requirements:

• Minimum SPM qualification with strong communication skills in English and Bahasa Malaysia.
• Customer service or call centre experience (preferably in Telco) is an added advantage.
• Willing to work night shifts, weekends, and public holidays (rotational schedule).
• Positive attitude, team player, and able to work in a fast-paced environment.
• Basic computer literacy and multitasking ability.

What We Offer:

• Attractive night shift allowance and monthly performance incentives.
• Structured training and career development opportunities.
• Friendly and supportive work environment.
• Accessible workplace at Plaza Sentral (near LRT/KTM).