Technician

Electrolux Professional; Shah Alam; Hybrid; MYR 45,000 - 65,000; Full time

Job summary

A global provider of food service and laundry equipment is seeking a Service Technician in Shah Alam, Malaysia. This role involves providing technical support, conducting training, and managing service teams while ensuring customer satisfaction. Candidates should have 3-5 years of relevant industry experience and strong technical knowledge. The position offers a fair compensation package, flexible hybrid work options, and opportunities for continuous professional development.

Benefits

Fair compensation and benefits

Flexible hybrid workplace

Continuous learning opportunities

Diverse, multicultural environment

Qualifications

• 3-5 years of experience in a similar industry is required.
• Must possess technical knowledge of the relevant products.
• Demonstrated ability to manage training and evaluation.
• Strong ability to manage teams and technical support processes.

Responsibilities

• Provide on-site technical support for customers as needed.
• Manage an accredited services team.
• Conduct audits and evaluations of technical support teams.
• Prepare technical intervention reports and monthly feedback.

Skills

Technical knowledge & expertise

Good interpersonal skills

Ability to convince external parties

Customer-focused

Trustworthiness

Boldness and risk-taking

Sustainability awareness

Job description

For our Electrolux Professional Laundry team in Malaysia, we are looking for a Service Technician who would be responsible for conducting technical support activities to ensure Electrolux Professional’s customers after sales services excellence. Also, to provide technical products training to internal Professional, and external to customers and third parties to ensure excellence in product knowledge.

Responsibilities

About your tasks:

• Technical Support - Provide technical support activities on site for customers on ad hoc basis
• Accredited services team management

Implement the technical evaluation program to define accreditation standards for technical skills level of ASCs.

Conducts audits and evaluation of technical supports team of dealers and accredited services suppliers to ensure teams meet Professional service capability requirements’

• Training

Conduct technical support and products knowledge training for customers, dealers’ team, accredited services suppliers as per training plan and on ad hoc basis

• Reporting

Preparing technical intervention report

Monthly report feedback on products performances and issues from customers, dealers, sales team.

Qualifications

About you

• The person must have technical knowledge & expertise of similar products
• The person should have good interpersonal skills
• The person require to have the ability to convince external parties to accept new practices, approaches, and solutions
• Experience in similar industry of 3 – 5 years

Required competences

• Customer Obsessed - you are focused on delivering value to the customers, both internal and external
• Trustworthy – you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
• Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
• Sustainable – You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.

About our benefits:

• Fair compensation and benefits package in line with the market
• Flexible hybrid workplaces that include remote and in-office roles
• Room to express your potential, develop and strengthen your competences
• Continuous learning opportunities
• Diversified, multi-cultural environment

About Us

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional’s B‑shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com

Job Info

• Job Identification 1050
• Job Category Service Operations
• Posting Date 06/18/2025, 10:11 AM
• Job Schedule Full time
• Job Shift Day
• Locations Unit No. 3-2 & 3-3, Level 3, Shah Alam, Selangor, 40150, MY