Technician

JLL; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading real estate services company is seeking a Retail Technician in Johor Bahru, Malaysia. The role involves installing, maintaining, and repairing technical equipment within retail environments. The ideal candidate will have at least 3 years of experience in facilities management, strong technical aptitude, and excellent problem-solving skills. This position requires fluency in Bahasa Malaysia and English, with a focus on ensuring optimal equipment performance and customer satisfaction. Shift work and travel between locations are required.

Qualifications

• Minimum 3 years’ experience in facilities management or building operations.
• Customer-oriented, team player, and able to work independently.
• Fluent in Bahasa Malaysia and English.

Responsibilities

• Install, maintain, and repair technical equipment in a retail environment.
• Diagnose and resolve equipment malfunctions.
• Provide on-site assistance to customers and store staff.

Skills

Technical Aptitude

Problem-Solving Skills

Customer Service

Attention to Detail

Physical Fitness

Flexibility

Basic Computer Skills

Driver's License B2 and D

Education

Vocational Certificate/Diploma in Engineering studies

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Locations

Kúla Lumpur, Petaling Jaya, KLIA, Penang, Kedah, Melaka, Johor Baharu, Kuching, Kota Kinabalu, Tawau

Reporting To

Facilities Manager

Working Hours

Monday – Friday (10am-7pm) Sat/Sun/PH : Standby support

Overview

A Retail Technician installs, maintains, and repairs technical equipment and displays within a retail environment, focusing on ensuring optimal equipment performance, customer assistance with technical issues, and maintaining the visual standards of the store. Key responsibilities include diagnosing and resolving equipment malfunctions, performing break‑fix repairs, troubleshooting M&E equipment, and sometimes managing inventory of spare parts. This role demands strong technical aptitude, excellent problem‑solving skills, good communication abilities, and often requires physical stamina and the ability to work with hand tools.

Duties and Responsibilities

Install, assemble, and maintain technical equipment, fixtures, and displays, including electronic devices, lighting, and promotional signage.

• Diagnose and repair faulty equipment, troubleshoot technical issues, and replace worn or broken components to prevent future incidents.
• Provide on‑site assistance to customers and store staff by helping them understand and operate the equipment.
• Manage the inventory of spare parts and supplies, and keep accurate records of all maintenance activities, repairs, and installations.
• Follow safety protocols and guidelines while performing tasks and maintain a clean and safe work area.
• Interact with Preventive/Corrective Maintenance vendors and monitor their work, sign service reports and perform quality check.
• Manage few retails within the 15km radius area. Often required for traveling between different retail locations.

Key Performance Measures

• Uninterrupted site operations
• 100% compliance of site to key client and internal audits
• Meet or exceed Client Satisfaction survey targets
• Ensure 100% safety and regulatory compliance
• Continuously improving service
• Vendor Management and Excellent Reporting

Key Competencies

• Technical Aptitude: A strong ability to work with and understand various technical equipment and systems.
• Problem‑Solving Skills: Excellent ability to diagnose issues, troubleshoot problems, and find effective solutions.
• Customer Service: Strong interpersonal communication skills to effectively assist customers and store staff.
• Attention to Detail: Ability to follow instructions accurately and maintain meticulous records.
• Physical Fitness: Stamina and the ability to perform tasks that may involve lifting or working in various store environments.
• Flexibility: Adaptability to a variety of tasks and changing work environments.
• Basic Computer Skills: For record‑keeping, inventory management, and using relevant software.
• Driver's License B2 and D: Often required for traveling between different retail locations.

Qualification

• Vocational Certificate/Diploma in Engineering studies
• Minimum 3 years’ experience in facilities management or building operations with knowledge of maintenance and services.
• Customer oriented, a team player, able to work independently and good interpersonal & leadership skills
• Able to work under pressure and in a fast changing environment
• Fluent in Bahasa Malaysia and English
• Willing to work on shifts/public holidays/weekends

Location

On-site –Johor Bahru, Malaysia